Manager, Retail

Location: Louisville, KY, US

Careers that unlock the magic of human connection  

Where Conviviality is at work.  

North American Distillers (NADL) is where we manufacture our award-winning American Whiskeys such as Jefferson’s, Rabbit Hole, TX Whiskey, Skrewball, and Smooth Ambler.  NADL is part of Pernod Ricard, a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, and The Glenlivet® Scotch whiskey, as well as many more superior wines and exquisite champagnes! 

Working at NADL is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.  

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! 

The salary range for this role, based in Kentucky is $53,960.00 to $67,450.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position. 

Job Summary

Are you passionate about creating unforgettable brand experiences through retail? As the Retail Manager for Rabbit Hole Brand Home in Louisville, KY, you’ll lead the strategic vision and execution of our retail operations, bringing the Rabbit Hole aesthetic to life through curated merchandise and immersive customer engagement. This is a unique opportunity to shape the future of our brand home retail experience, collaborate with creative and operational leaders, and inspire a team to deliver excellence every day.

Who will love this job

You’re a visionary retail leader with a keen eye for design and a passion for hospitality. You thrive in dynamic environments, enjoy building strong vendor relationships, and love mentoring teams to deliver exceptional customer experiences. You’re organized, strategic, and energized by the opportunity to blend creativity with operational excellence.

What you’ll do

• Lead the retail strategy and execution for Rabbit Hole Brand Home, aligning with brand purpose and seasonal merchandising plans.

• Recruit, hire, and develop a high-performing retail team focused on hospitality and brand engagement.

• Source, purchase, and manage merchandise that reflects the Rabbit Hole brand aesthetic, maintaining vendor relationships locally and globally.

• Oversee inventory management, alcohol compliance, and e-commerce operations including product photography and online merchandising.

• Collaborate with Brand Home leadership to plan and execute special events, including bottle releases and branded experiences.

• Establish and monitor key performance metrics across sales, visual standards, operations, and team development.

• Create and enforce policies and procedures that support a safe, inclusive, and customer-focused retail environment.

What’s in it for me?

Being part of an inclusive and diverse company where professional development and internal career mobility is front-and-center to our talent strategy. This means your career at Pernod Ricard has many possibilities. You'll be part of a culture that celebrates the rich diversity of our people across the globe and be part of our long-standing commitment to making exceptional products, giving back to our communities, and honoring our responsibility to preserve the environment.

Required qualifications

• Education - High School Diploma

• Minimum 3 years of experience in retail management, including merchandising and team leadership.

• Strong organizational, communication, and strategic planning skills.

• Proficiency in retail software (e.g., Shopify, NetSuite) and Microsoft Office tools.

• Ability to work a flexib