Collections I2C - Senior Process Associate - English – Hybrid Bucharest

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections  I2C - Senior Process Associate - English – Hybrid Bucharest

The purpose of this position is to communicate verbally and in written with the end customers and the related departments in the customer organization to ensure all accounts receivables collections operations are performed in line with the Standard Operating Procedures and Work instructions.

What will your day-to-day role involve?

Responsibilities

•        The ideal candidate should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash;

•        Issuing, checking and sending dunning letters/Collection letters;

•        English language interaction with end customers via Calls/ Emails for collecting pass due amounts;

•        Verbal & Written communication with related internal departments (Customer Service, escalation to Local Business);

•        Tracking and reporting collection performance;

•        Identify and register in the Collections Tracker the disputes;

•        Research and validate disputed items;

•        Route dispute to appropriate action owner for resolution;

•        Perform Audit and J-SOX controls related activities;

•        Updating the standard operating procedures quarterly;

•        Escalating of all unsolved/unclear issues to the internal Genpact management team;

•        Meeting AR- Cash App & collections numbers/targets (monthly/ quarterly/ yearly);

•        Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards;

•        Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects).

Qualifications we seek in you!

Minimum Qualifications / Skills

•        Very good knowledge written & spoken of English language, min. C1;

•        Good knowledge of other language, B2 or better will be an advantage;

•        High School Degree (U