Assistant Operations Manager

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. 

We are not just about square footage or leasing rates. We are in the business of placemaking and turning ordinary spaces into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We do not just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you are looking in the right place.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities, and enrich lives.

Our guiding principles:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

Are You…

• Passionate: You take ownership of the property experience and care deeply about keeping a premier outdoor retail and mixed-use destination operating safely, efficiently, and at a high standard.
• A Partner: You collaborate easily with the Director of Operations, property management, tenants, security, maintenance, vendors, contractors, and public-safety agencies.
• Growth-Minded: You look for practical ways to improve workflows, strengthen preventive maintenance, enhance safety, support sustainability, control expenses, and protect long-term property value.

The Opportunity

We are seeking a proactive, hands-on Assistant Operations Manager to support the comprehensive day-to-day operations, maintenance, safety, security, and physical condition of Market Street – The Woodlands. In this role, you will serve as a visible member of the property management team and as Market Street’s primary day-to-day liaison for the contracted security program. You will help coordinate maintenance and vendor services, respond to tenant operational needs, support events, strengthen emergency preparedness, and ensure the property remains safe, clean, accessible, functional, and welcoming.

The ideal candidate is organized, service-minded, technically curious, and comfortable working in a fast-paced outdoor retail and mixed-use environment where priorities can change throughout the day. This position provides a strong growth path for an operations professional seeking broader responsibility in commercial real estate and property management.

What You’ll Do

1. Operational Excellence & Property Maintenance

• Assist the Director of Operations with the daily operation, maintenance, safety, accessibility, and appearance of the property.
• Conduct regular inspections of common areas, buildings, parking areas, garages, sidewalks, landscaping, lighting, signage, restrooms, mechanical areas, rooftops, loading areas, and other property amenities.
• Identify maintenance, safety, cleanliness, accessibility, and appearance concerns; establish interim controls when needed; and coordinate timely corrective action.
• Monitor work orders through completion, coordinate repairs and service calls, and verify that completed work meets property standards.
• Help identify opportunities to improve workflows, reduce energy consumption, control operating costs, and protect long-term property value.
• Maintain accurate inventories and service records for operational equipment, keys, access devices, traffic-control equipment, tools, and emergency supplies.

2. Security, Safety & Emergency Management

• Serve as Market Street’s primary day-to-day management liaison for the contracted security program.
• Provide property-level operational direction to the contract security manager in accordance with approved post orders, policies, and the security services agreement.
• Review daily activity reports, incident reports, patrol records, inspections, and related documentation for accuracy, completeness, timely notification, and appropriate follow-up.
• Coordinate follow-up involving theft, suspicious activity, disturbances, vehicle incidents, property damage, missing persons, trespassing, tenant concerns, and guest complaints.
• Coordinate authorized camera review, evidence preservation, access-control review, incident documentation, and law-enforcement assistance while protecting confidential information.
• Support emergency response and recovery involving severe weather, fire and life safet