Operations Supervisor - San Diego (Retail)

Operations Supervisor

 

We are currently offering a $1000 Sign- On Bonus for this position ($500 paid after 90 days of employment, $500 paid after 273 days of employment)

 

The work hours for this position may include evenings, weekends, and/ or holidays.

 

Key Purpose

 

The Operations Supervisor assists the Site Operations Manager with the planning, organizing, and directing operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate quality standards. Operational and soft service activities include janitorial, dishwashing, cart attendants, and other activities as determined by the Site Operations Manager. 

 

The Operations Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members consistently and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location. 

 

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing the role's responsibilities, providing oversight and stop-gap support for the facility team, and meeting deliverables set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role.

 

Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

 

Success Criteria

 

• Clear linkage between OneISS vision, transformation, and business excellence
• Ability to work within tight timelines
• Participate and embrace the development opportunities within the group
• Ability to guide colleagues in embracing process improvement measures
• A drive to creative problem-solving for new challenges
• Interest in standardizing solutions to recurring challenges

 

Key Areas of Collaboration and Influence

 

• Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Transfer best practice
• Use the account successes to promote and further develop ISS

 

Ideal Candidate Experience

 

• 3+ years of supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on customer service
• Experience leading/managing frontline teams meeting operational SLAs and compliance requirements
• Demonstrates strong skills in Communication, Decision-making, Leadership, and Problem-solving
• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Experience in CMMS software systems and work order management as it pertains to the execution of services and coordination of employees involved
• Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial, dishwashing, and labor management for high foot traffic buildings with a large footprint

 

Key Accountabilities

 

• Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers; be the first point of contact when the Site Operations Manager is not present
• Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns; restrooms are to be stocked 100% of the time during store operating hours
• Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
• Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability; this includes appropriate disinfection methods
• Lead by example and work directly with site employees to quality control our services; cover shifts as required to ensure service line continuity
• Communicate with on-shift and off-shift site operational emp