Customer Experience Specialist (Part-Time)

Customer Experience Specialist (Part-Time) - Community Resource Center 
The Department of Community Resources 
 
Please apply by: 8/24/2026 
 
"Follow Your Calling, Find Your Career" 
 
Rate: $20.00 - $26.61 / hr 
 
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. 
 
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 
 
Position Specific Summary 
The Customer Experience Specialist position will support the Department Monday – Friday on-site as telework is not provided. Additionally, the selected candidate may be required to stand for a period of time while completing duties and support additional CRC locations as needed. 

 
The selected candidate will support the Department Monday – Friday up to 20 hours a week.  

 
Location: 
3205 Freedom Drive 
Charlotte, NC 28208 
 
 
Position Summary 
This is a customer-facing position that will interface directly with walk-in customers in Health and Human Services. The incumbent will understand the CRC lobby workflow and processes in order to help guide customers through the proper steps required for their needs, or to the appropriate subject matter experts who can provide the customer with more detailed guidance. This position will also provide administrative back-up to clerical functions. 
 
The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.  
 
 

Essential Functions 
 
• Greet, direct and screen customers for accessibility to all HHS programs and services helping as required. 
 
• Act as an initial point of contact for the HHS walk-in customer. 
 
• Assisting customers with check-in 
 
• Directing customer to building amenities or waiting area 
 
• Identifying situations requiring escalation (to liaison, case worker, management, etc.) 
 
• Deescalate situations 
 
• Intuiti