Dental Practice Manager

Dental Practice Manager

Job ID: 
Location: 6443 W 10th St, #204,  Indianapolis, IN 46214

Job Type: Full Time

SUMMARY:

The Practice Manager is responsible for the day-to-day operations of the dental practice, including managing staff, and finances, while ensuring patient satisfaction.

WHY JOIN OUR TEAM?

 Our growing team of professionals at West 10th Dental Group is always searching for honest, caring, and hardworking individuals! Our four core values - caring for everyone, sharing abundantly, expressing gratitude, and building relationships - guide us in creating a workplace that is integral to the communities we serve. 

Benefits of being part of the West 10th Team 

• Benefits available after 60 days of employment
• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance 
• FREE continuing education opportunities 
• Employee assistance program

RESPONSIBILITIES:

• Manage the day-to-day operations of the dental practice, using discretion in
  setting team member schedules to maximize patient satisfaction, as well as,
  operational metrics.
• Implement practice-based marketing plans to market to new patients. Ensure
  ongoing relationships by delivering outstanding patient care.
• In concert with HR, hire all positions, except doctors. Responsible for terminating
  all positions except doctors.
• Manages a team of clinical/dental professionals, including Hygienists, Hygiene
  Assistants, Dental Assistants, and Business Associates. Responsible for
  onboarding new team members, defining and setting role-specific expectations.
  Empower team members to take responsibility for their jobs and goals. Per their
  discretion, delegate duties and responsibilities ensuring accountability and
  regular feedback. Coaches, mentors, and develops staff, including overseeing
  new hire onboarding and providing career development planning and
  opportunities. Completes annual performance reviews and prepares merit
  recommendations. Conducts mid-year performance check-ins. Provides effective performance feedback through recognition, rewards, and disciplinary action, with
  the assistance of Human Resources when necessary.
• In concert with Regional Leadership, analyzes, develops, and implements
  strategic and operational planning for practice. Develops and uses discretion in
  interpreting and managing organizational policies, practices, and procedures
• Manages the practice’s finances, including the P&L budget to obtain company
  metrics while delivering an outstanding patient experience. Manages accounts
  receivables. Manages practice-based collections. May negotiate contracts with
  local vendors. Manages inventory and ordering processes within budget.
  Investigates and resolves as warranted all patient refunds.
• Manages facility issues with the landlord. Finds and selects third-party vendors
  as necessary for repairs and maintenance.
• Is responsible through policy, attitude, and action, for providing strong customer
  service including the handling of patient complaints and questions
• Manages, investigates, and resolves patient accusations and threatening patient
  behavior. Manages, processes, and resolves patient dismissals, coordinating
  with the treating doctor, patient, MDP legal team, MDP Patient Services, and
  MedPro, the company’s professional liability insurance carrier.
• Is responsible for understanding and implementing insurance billing and coding
  regulations to best serve patients, while maintaining company rules and legal
  regulations.
• Must possess a thorough understanding of Compliance-related issues, including
  HIPAA privacy matters. Must recognize and respond to potential breaches. Upon
  investigation of a potential breach, they coordinate with the MDP compliance
  team and resolve as appropriate. This includes contacting the impacted patients
  to notify them of the potential bre