Specialist, Customer Technical Services

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

 

NOTE: This position is eligible to be REMOTE and the successful candidate will work from a home-based office and travel to our customer sites.  
 

Position Overview: 

As the Customer Technical Services Specialist,  you’re a key member of the Global Quality Team, reporting to the Senior Manager, Customer Technical Services (CTS).      You will contribute to the success of Ball by training, observing, auditing, adjusting, making independent decisions & recommendations for customer equipment.
You will perform adjustments, as needed to prevent quality claims and train customer how to sustain equipment health.  

 

THIS POSTING MAY SERVE TO FILL MULTIPLE POSITIONS WHICH MAY ALIGN WITH THE FOLLOWING REGIONS: 

• Mid-south ( IN, OH, MD, TN, VA, etc.)
• Midwest (i.e. MN, IA, IL, ND, etc) 
  Southeast (i.e. AL, GA, FL, etc.)
• Southwest (i.e. TX, OK, AZ, CA, etc.) 

Please note: Regions/states are approximate and are subject to change dependent on business needs.  

 

Your Key Areas of Responsibilities Include: 

 

• Conduct customer line health audits and seam checks on a regular basis; adjusting as needed and performing tooling changes if required.
• Audit and advise customers on their equipment as a industry expert (seamers as primary, fillers, cappers, crowners, pasteurizers, etc) and execute product monitoring and support qualifications.  
• Participate in quality assurance for new product development, provide competitive, and customer, intelligence to the commercial organization.
• Serve as subject matter expert relating to customer equipment (seamers as primary, fillers, cappers, crowners, tunnel/flash pasteurization, auto lid feed, retort, hot fill, etc) engineering, operation in association with all Ball products with engineering and innovations partnership.
• Provide training, and documentation of training, to customers to become self-sustaining.
• Utilize a  standard audit checklist and will allow for comments, observations, etc; document what was observed on a customer’s line with escalation for recurring unresolved issues which pose a claims risk to Ball; the line audit will serrve as primary vehicle to communicate what work is needed to 3rd party or to the customer directly.
• Coordinate site visits with customers and technicians responsible for maintenance.
• Act as key commercial point of contact for customers online qualification; work independently and with cross-functional teams to solve challenges and overcome barriers to qualification.
• Provide the interface between the quality assurance staff, plants, and customer/equipment support through customer line expertise recommending improvements that may be needed in the customers line or with Ball provided product.
• Provide/document competitive intelligence and customer insights to the commercial organization and CTS Managers. 
• Acts as a technical advisor or consultant to Ball’s customers providing support services including equipment problem resolution and coordination with customer technical team and/or third parties.
• Ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favorably impact performance.
• Maintain time records for customer service charges to ensure advisor business remains financially viable.

 

What Are We Looking For? 

 

• HS Diploma or equivalent, with a preference toward a Bachelor’s degree in engineering or technical trade school.