Ice Cream Ben and Jerry's Saint Albans Operations Lead

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.  

ABOUT THE MAGNUM ICE CREAM COMPANY: 

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.    

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.  We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.   

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.   

We dream big but keep things simple to act fast.   

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!  

Background & Purpose of the Job 

As Operations Lead, you will help support the management of our St. Albans operations. This position will play a key role in the implementation of Continuous Improvement standards at St Albans resulting in improvements in Safety, Quality, Culture, Delivery and Costs. As well as ensure continuity and support among front line leadership across multiple shifts.  

Who You Are & What You’ll Do 

Reporting to the Operations Manager, you will help to lead a motivated team of Front-Line managers in the areas of production and logistics. You will be responsible for helping to lead improvement in all key business metrics and for the site in the absence of the Operations Manager, managing a 24/7 manufacturing operation to ensure compliance with Safety, Health, Environmental and Good Manufacturing Practices (GMP) requirements. 

You’re a born leader: Operations Lead is a critical role for the site, and the incumbent must be prepared to lead members of the site community to success. 

You’re a strategy guru: Strategic planning is key to ensuring transition periods in and out of peak season are executed seamlessly. 

You’re a teacher and a student: Working closely with the Site Operations leadership you will help support growth with your experience as well as be receptive to the guidance they provide. 

You’re a dot connector: Liaison with all key stakeholders (departments) to ensure full alignment with production schedule and key production milestones including Research & Development, Planning, Logistics and Brand. 

You love to win and have fun doing it: This role is critical to ensuring engagement between departments, with an emphasis on Safety/Quality collaboration. Develop and invest in human capital, specifically Purpose Driven Communities. 

You’re a changemaker: Success is dependent on change, and the operat