Assistant Director, Supply & Equipment Operations

Location: Madison, WI

Full-time (40/week) | Days | Monday-Friday |

Make a lasting impact with Agrace  

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! 

How You’ll Make a Difference (Essential Functions) 

The Assistant Director of Supply & Equipment Operations is responsible for the sourcing, purchase, inventory and distribution of medical supplies and durable medical equipment (DME). This position sets the supply management and DME strategy related to cost control, supplier relations and continuous improvement. Additionally, the Assistant Director of Supply & Equipment Operations acts as a subject matter expert for purchasing across the organization and is responsible for the management of Agrace’s fleet program. 

Key Responsibilities 

• Operations
  • Develop and implement policies/procedures/protocols to ensure code compliance and best practice.
  • Ensure consistency of operation and mitigate issues that may impact business operations and/or customer service.
  • Monitors vendor performance, quality of goods/services, and accuracy of billing on a regular basis, addresses issues in a timely manner. Ensure accurate coding, expense allocation and prompt payment.
  • Collaborate with hospice home care to achieve patient outcomes and Agrace objectives.
  • Perform routine department staff tasks as necessary to ensure regularly scheduled shifts are filled.
• Supply Chain
  • Control supply chain costs through research, standardization of products used, and maintenance of medical supply formulary in collaboration with internal customers.
  • Identify supply chain trends and implement continuous improvement processes to address them.
  • Manage the purchase, distribution, and inventory medical supplies, portable oxygen, linens, and office supplies at all clinical locations, ensuring an adequate supply of needed goods on hand.
  • Mange fleet vehicle program for all service lines, ensuring optimal cost benefit based on utilization and length of lease. Act as primary point of contact for fleet program.
  • Procure non-formulary and urgent supply needs.
• Durable Medical Equipment:
  • Ensure readiness of DME program for accreditation and licensing surveys and inspections.
  • Responsible for inventory management, delivery schedules, purchase contracts, and equipment maintenance procedures.
  • Monitor quality of DME program services to ensure customer satisfaction and operational success.
  • Identify and resolve program concerns, present new products or techniques to address concern trends.
• Manage Staff
  • Hire, train, and retain department staff.
  • Assign and direct the work of direct reports.
  • Assess staff performance and provide feedback, coaching, correction, and development opportunities.
  • Coordinate staff schedules to provide coverage for department functions at multiple locations.
  • Ensure department staff are trained on applicable regulatory requirements, safety standards, and in-house policies/procedures/protocols.
• Strategy, Budget, and Analytics
  • Assist in the development of Agrace long and short-term goals and objectives in keeping with AOP goals. Measure and achieve outcomes and program objectives.