Pharmacy Technician Team Leader (Closed Door Pharmacy)

Job Summary

Are you interested in working for an organization dedicated to patient care, innovation, and improving people’s everyday lives and well-being? Are you interested in working “behind the scenes” in a pharmacy organization? If so, you’re in the right place!

Training our Team Members is key to their career development and our overall business success. In this role as a Pharmacy Technician Team Leader, you will coach and mentor a group of Pharmacy Technicians, assuming overall responsibility for Pharmacy Technician metrics, productivity, HR functions and the annual review process.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Previous manager experience desired for position.
• Education Desired: High school diploma or equivalent
• Travel Required: None

Job Responsibilities

• Manage staff of Pharmacy Technicians and Lead Pharmacy Coordinators.
• Provide leadership, mentoring and coaching to the team.
• Assess individual and team performance and provide timely and candid feedback.
• Review metrics with their Pharmacy Technician team.
• Create and implement action plans to maintain and improve individual and team productivity and quality.
• Responsible for the new hire training and ongoing training of all Pharmacy Technicians.
• Facilitate and assist in Pharmacy Technician hiring and interview process.
• Recognize and address performance issues.
• Perform progressive discipline as required.
• Perform annual reviews for the staff of Pharmacy Technicians and Coordinators.
• Schedule and facilitate quarterly CQI meetings for Pharmacy Technicians.
• Maintain incentive programs.

Central Pharmacy Service Centers: Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 410 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana. Giant Eagle Pharmacy meets a variety of customer needs, from filling prescriptions and administering immunizations to conducting free health screenings and providing patient education serving over 1.8 million patients and dispensing roughly 25 million prescriptions annually. Giant Eagle Pharmacy operates two Central Pharmacy Service Centers that support over 200 retail pharmacy locations. One located in Freedom, PA and the other in Columbus, OH. These are behind-the-scenes centers where Team Members perform a variety of duties including prescription data entry, interacting with physician offices and patient outreach. Giant Eagle Pharmacy’s Central Fill facility is also located in Freedom, PA. The Central Fill facility is a closed-door pharmacy operation in a fast-paced warehouse environment.