Director Product Operations

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

 

Job Description

Overview

Reporting directly to Walden University’s VP, Product, the Director, Product Operations will partner with functional area leaders and product managers to lead and coordinate all efforts across the company related to high impact, cross-functional strategic initiatives that include new/upgraded/retired products or services and non-program-related strategic initiatives. This individual will effectively manage multiple projects at any given time and work collaboratively across the organization in order to launch new or upgraded products or services, retire products or services, or strategic initiatives to meet both the business and students’ needs. This individual will standardize and streamline launch and launch-related communications across the organization as well as maintain and update the product roadmap and documentation on processes, guidelines, and other critical materials to facilitate accurate communication and create significant time savings for the entire Product Group. This individual will provide leadership to the product operations team tasked with evaluating, adopting, and implementing business best practices and technologies to deliver exceptional customer experience that impact the company’s bottom line.

Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission.

Essential Duties and Responsibilities

• Drives product development strategy by keeping functional areas and teams aligned on agreed-upon milestones to ensure effective delivery of revenue and profitability.
• Creatively develops and refines strategic project launch plans when adjustments to deadlines and milestones are required.
• Manages tools and resources (e.g. road mapping, prototyping) to ensure they are aligned with development strategy and can meet objectives.
• Develop business processes to streamline launch.
• Works collaboratively with functional areas leads and teams to proactively address bottlenecks and delivery problems; adjusts processes and resource allocation accordingly.
• Drives innovation for product enhancements and new product concepts by identifying, implementing, and monitoring continuous process improvements.
• Communicates with leadership and stakeholders the project plan, outlining goals, timelines, deliverables, obstacles, and dependencies needed to ensure a successful launch.
• Develops and ensure timely, audience-appropriate strategic communication to internally reduce downtime and to externally increase visibility and success of products.
• Serves as a key point of contact for performance tracking against roadmap; develops and implements comprehensive dashboards to track and measure progress.
• Leads, coaches, and mentors team members to ensure effective and efficient deployment of resources and ongoing professional development; Manage team capacity and resource allocation while accurately evaluating performance of team members and providing direct and actionable feedback.
• Enable the operations team to improve processes and policies in support of organizational