Senior Indexes Client Experience Analyst

The Group: Morningstar Indexes delivers innovative indexing solutions, empowering investors to measure and benchmark global markets and asset classes. With a focus on equity, bond, and asset allocation indexes, our products support clients at every stage of their investment journey—market monitoring, benchmarking, asset allocation, and portfolio construction. We are committed to providing exceptional service and reliable solutions to our global clients.

The Role: Morningstar Indexes is seeking a highly skilled and client-focused professional to join its Global Index Operations team as a Senior Indexes Client Experience Analyst. This role is dedicated to delivering an exceptional client experience by leveraging expertise to address client needs and fostering strong relationships through efficient problem-solving and proactive support.

The position involves providing advanced service support to internal and external clients by delivering data, research, and analytics for Morningstar's extensive suite of indexes. As a client advocate, you will ensure prompt and accurate responses to inquiries, offer actionable insights, and lead initiatives to enhance client satisfaction. Additionally, the role encompasses operational oversight, process improvement, and close collaboration with global teams to ensure seamless service delivery.

Candidates should be open to a shift rotation schedule and may need to work outside regular office hours to meet client and operational demands. The position is based in either our Chicago, Seattle or Toronto office.

Key Responsibilities:

• Act as the primary point of contact for key clients, addressing inquiries with a service-first mindset and ensuring prompt resolution of issues.
• Deliver tailored solutions to clients by providing advanced data analysis, research, and actionable insights on Morningstar Indexes.
• Collaborate closely with the key stakeholders within the Morningstar Indexes organization to develop client-specific presentations and marketing collateral that address unique needs and objectives.
• Oversee the daily publishing and delivery of index-related files, ensuring accuracy, timeliness, and alignment with client expectations.
• Coordinate with vendors and global teams to resolve operational bottlenecks and maintain uninterrupted service delivery.
• Partner with clients to gather feedback, identify areas for improvement, and implement changes that enhance the overall client experience.
• Lead service-oriented projects, ensuring alignment with client needs and strategic goals.
• Mentor junior team members, fostering a culture of excellence and continuous learning within the Client Services team.
• Promote and implement innovative processes, such as automation, to streamline workflows and improve service delivery efficiency.
• Manage website maintenance and client notifications to ensure timely updates and accurate information dissemination.

Qualifications:

• A bachelor’s or master’s degree in Engineering, Finance, Management, Economics, or a related field, with strong client service acumen.
• 4–6 years of experience in a client-facing role, preferably within the financial services or indexes industry.
• Progress toward or completion of the CFA designation is highly desirable.
• Advanced proficiency in MS Office; familiarity with SQL and data visualization tools (e.g., Tableau, Power BI) is advantageous.
• Exceptional interpersonal and communication skills, with a proven ability to build and maintain strong client relationships.
• Demonstrated ability to lead service improvement initiatives and deliver results under tight deadlines.
• A passion for delivering excellence in client service and a commitment to Morningstar's mission of empowering investor success.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health 
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and co