Business Development Center Representative

Location: Cerritos, CA (Onsite) | Type: Full Time | Compensation: $20/HR +  Performance Bonuses 

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are a fast-paced, customer focused dealership built on strong core values, looking for a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers – handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience.

Schedule: Must have full availability including weekends! Hours are 9:00 AM - 6:00 PM

Core Responsibilities 

• Respond to internet leads, calls, emails, and texts quickly
• Make outbound follow up calls, emails, and texts efficiently
• Ability to handle objections and stay persistent
• Set, confirm, and track appointments with urgency and accuracy
• Mine the database and manage the customer relations
• Commit to the dealerships proven process and daily workflow to drive results
• Work with the sales team to ensure smooth customer experience
• Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture

Basic Requirements

• Sales, customer service, or call center experience preferred 
• Strong communication skills
• Basic knowledge on Microsoft office
• Ability to multitask in fast-paced environment
• Ability to thrive in a healthy, competitive, performance-driven environment
• Positive, driven attitude

Benefits & Employee Perks (Full-Time Employees)

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts