Senior Associate, CX Designer

Use Your Power for Purpose

Pfizer’s purpose is to deliver breakthroughs that change patients’ lives. 

In Pfizer Digital Core Solutions, we partner closely with our Pfizer business operations colleagues to efficiently deliver robust supporting technology solutions that enhance their work to achieve the Pfizer purpose.  We value our team members’ technical skills, but also their passion, teamwork, and growth.  Our culture is focused on delivering value through courage, excellence, equity, and joy.  Our collective skillset supports all aspects of technology planning, project execution and application development excellence. 

We are looking for a Customer Experience (CX) Designer with a background in designing products that deliver business value by translating insights and customer needs into engaging, intelligent, and intuitively transformative digital solutions who are aligned with our culture and values.   

Role Responsibilities:

The ​Senior Associate, CX Designer​ colleague’s responsibilities include but are not limited to: 

• Contribute to the vision and strategy of uniting all solutions under a common set of design practices, design standards, and visual language 

• Translate insights and strategy into tangible design proposals to inspire and advance innovation  

• Produce deliverables including sketches, prototypes, proof of concepts, wireframes, user flows, use cases, test plans, personas, and user journeys to communicate with stakeholders 

• Support project team to scope initiatives, identify priorities, and deliver projects that have multiple stakeholders and moving parts within an Agile framework 

• Create design-led approaches to complex problems involving people, processes, and systems 

• Monitor and track progress throughout development and maintain quality of UX standards 

• Identify and understand business context, demands and opportunities 

Basic Qualifications:

• Bachelor’s degree in UX/UI Design or other related fields 

• 3+ years related experience in a UI Design and Customer or User Experience, Digital, Service Design, Interaction Design, Human Factors, IA or similar role 

• A solid understanding and demonstration of user centric design principles 

• An advanced proficiency with design and prototyping tools such as Figma and Sketch 

• Ability to collaborate actively as part of a multi-disciplinary team 

• Enthusiasm, patience, and a solutions-oriented attitude toward any risks and challenges 

• Comfort with ambiguity and complex problems  

• Organized, able to act independently, and able to switch between different projects in a fast-paced environment 

• Familiarity in emergent technologies and how to apply them to different business challenges 

• Ability to confidently present work and to accept or provide constructive feedback 

• Experience utilizing Lean and Agile methodologies 

• Outstanding communication skills, both written and verbal 

• Ability to manage many parallel objectives and changing priorities.  

​Preferred Qualifications:

• UX, HFI, Agile, or eq