Group Sales/Business Travel Manager

About Us

Recently renovated, The Westin Annapolis has an unparalleled downtown location and our welcoming atmosphere invites our guests to visit, enjoy and stay awhile. We offer great team member incentives such as free employee meals, provided uniforms as well as our convenient location to local attractions. The Westin Annapolis is a great place to work with a family friendly environment that allows us to work hard but have fun doing so. Apply today to learn more about joining our team! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Responsibilities

• Solicit new and existing accounts to meet/exceed business travel and group sales revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. 
• Advanced level of producing business transient and group revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
•  Producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. 
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts. 
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. 
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. 
• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
• Participate in Weekly Lobby Activation with BT Accounts 
• Attend trade shows, community events and industry meetings
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job-related duties as assigned.

Qualifications

• High school or equivalent education required. Bachelor's degree preferred. 
• 3+ years of past sales experience preferred. 
• Must have previous hospitality experience. 
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. 
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Desire to participate as part of a team. 
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Able to set priorities, plan, organize, and delegate. 
• Written communication skills to be concise, well organized, complete, and clear. 
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenat