Customer Service Representative (Onsite)
RTXAbout the role
Date Posted:
2026-07-01Country:
United States of AmericaLocation:
US-WA-FEDERAL WAY-32125 ~ 32125 32nd Ave S ~ L5 TECHNOLOGY CTR, Ste 110Position Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!
This is a fully onsite position located at the Collins Aerospace Service Center in Federal Way, WA.
The hours for this position will be Monday-Friday, 7:30 AM-4:00 PM.
What You Will Do
Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
Effectively manage a large amount of written communication and data while complying with internal and external process.
Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Position can require consistent movement. Tasks can include unboxing (up to 15 lbs).
Qualifications You Must Have
Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Must have previous experience working in a customer-facing role.
Prior experience communicating verbally and via email with customers required.
Qualifications We Prefer
Prior aerospace industry and/or MRO experience is highly preferred.
SAP and MS Suite experience (Excel, Word, Outlook, Teams).
Experience with data entry.
Experience with customer invoicing/billing.
Role Type
*Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
What We Offer
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance.
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