Product Manager - Hybrid Infrastructure/ Enterprise Networking

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Role Overview

The Product Manager-Services position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of a large services portfolios over $60M, that covers multiple technical solution areas and architects while maintaining a high standard of quality and team leadership. The Product Manager will lead performance reporting for their service and own the strategic plan including performance objectives, pricing models, competitive positioning, and guide go-to-market plans. The Product Manager Services works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities, key customer needs and seek to uncover new growth opportunities. As a key leader for Tier 1 service creation, this position requires a highly dynamic and disciplined self-motivated coworker.

Key Areas of Responsibility

Manage the lifecycle of strategic and large products/services in the identified areas of focus from idea selection and prioritization through to service creation, updates, and retirement aligned to a customer’s lifecycle, driving for profitability, quality and consistency in delivery of the service.

Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, partner management, and sales.

Develop a profitable services strategy

· Develop and drive service strategy and roadmap for their identified areas of focus, taking into consideration business objectives, identified and unarticulated needs, competitive landscape, market positioning and resource constraints. Work collaboratively with stakeholders to articulate this strategy into an achievable roadmap that delivers on business goals.

· Envisioning, articulating and prioritizing a long-term services strategy

· Drive the roadmap working closely with technical architect, sales, customers, partners and partner management, presales solutions teams, engineers and architect.

· Clearly communicating strategy and goals to project teams, product managers and ensuring delivery against them.

· Gathering and unearthing unmet customer needs through research, data analysis, competitive research and any other relevant tools.

· Release Management – determine release schedule and ongoing management of services to incorporate and communicate new features and functionality. Develop financial P&L performance, forecasting, and ROI around all service lines.

· Provide mentorship and guidance to Product Managers inside the team and practice.

Drive Service development

· Lead and manage cross-functional collaboration for the development of new service.

· Ability to take a product from MVP to controlled release and to full launch.

· Full understanding and ability to articulate in detail and at a high level depending on audience for the owned product lines

· Create and maintain pricing models and SOW templates used by Business Development and pre-sales teams.

· Provide capacity planning input around sales and delivery of the services to ensure the service is scalable, managing supply vs demand.

· Maintain the services including analysis of revenue and margins of existing products. Update and remediate or retire services based on performance and market needs. Ensure clear and continuous feedback loops exist.

· Develop and maintain sales/pre-sales collateral and training related to service creation as it relates to their portfolio.

· Lead ambassador teams and drive service creation consensus

Go to Market

· Enable various cross functional sales and pre-sales teams through availability of sales trainings and assets.

· Measure effectiveness of enablement activities

· Work with marketing team to drive campaigns for strategic initiatives to grow the customer adoption of the portfolio

National travel up to 20% of the time

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.

Qualifications

Education and/or Experience Qualifications

Bachelor’s Degree with +10 years’ experience in IT including any combination of the following or equivalent of 14 years of