Program Consultant, Health Care Quality

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives.  Here at the American Heart Association, you matter and so does your career.

 

The American Heart Association has an excellent opportunity for a Rural Program Consultant, Health Care Quality!

 

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 06/30/2025.

 

Please note: This position can be home office based in a virtual work role serving a specific region(s) geographically/remotely and possibly from a regional Association office if applicable. 

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.

Responsibilities

This individual will be responsible for providing Rural Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers and outpatient facilities.  Responsible for rural hospital recruitment & management of the sales processes, customer retention strategies, and activities to insure excellence and attention to details, support and service effort.  Also, responsible for daily operations and implementation of client supported project, program, or promotion, including quality improvement consultation on evidence-based guidelines of care, collaborative group facilitation, issue management, tracking, and reporting on achievement to defined goals.  Demonstrate knowledge of Quality Improvement skills related to program and products and have the ability to acquire a validated understanding of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

 

• Engage with clients at hospitals, healthcare systems, and/or outpatient settings, to implement and deliver program and product services, including active data collection, decision support tools, model practice sharing, peer to peer networking, collaborative facilitation, quality improvement consultation, application of education resources, and building a program site team/infrastructure for success
• Provide outstanding account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, establishing relationships with key partners and decision makers/influencers in C-suite or executive positions as well as crucial relationships with front line leaders, program Medical Directors, and data abstractors
• Prioritize, plan, and deliver both accredited and non-accredited workshops
• Collaborate with sales, contracting, and operations team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, and reduce health disparities
• Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including supervising progress and reporting
• Collaborate with appropriate hospital teams to identify and resolve compliance issues and facilitate program engagement and optimization towards care excellence & recognition, product, service value and return on investment

 

 

Qualifications

• Bachelor’s Degree or equivalent work experience
• Two (2) – Five (5) years of validated experience
• Experience in an acute care hospital or health care setting working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
• Experience in rural health, public health or hospital/healthcare systems for Coronary Artery Disease (CAD) Acute Coronary Syndrome (ACS) Stroke, Heart Failure
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both