Senior Change Management Consultant

Workforce Classification:

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

As a Senior Change Management Consultant in Employee Experience, you will play a crucial role in ensuring enterprise-wide change-initiative projects meet business, schedule, and budget objectives. With a strong focus on the people side of change, you will be responsible for teaching and coaching others on how to create and implement change management strategies that maximize employee engagement and drive the achievement of both human and business objectives. Your work will facilitate employee adoption of change across the organization.

What you’ll do:

• Train and coach others to:
  • Apply a scalable and structured change management approach to support the people-side of change, including base-lining of change readiness
  • Utilize knowledge of situational awareness to develop change management strategies based on the groups impacted
  • Identify potential people-side risks, anticipated points of resistance, and develop specific plans to mitigate or address these concerns
  • Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement and celebration
  • Evaluate effectiveness of change efforts, identify performance gaps, work to develop and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement
  • Coordinate with project teams to integrate change management activities into the overall project plan
  • Coordinate with other Premera departments and leaders to leverage expertise in support of change and adoption efforts
  • Work with cross-functional business partners to ensure consistency throughout the adoption program lifecycle and share common understanding of business impacts as a result of system and process transformation
• Work though others, at all levels of the organization, to ensure success of changes including:
  • Coach senior leaders and executives in how they fulfill the role of change sponsor
  • Provide support and coaching to HR Business Partners, Learning & Development Consultants and managers as they lead their direct reports through transitions
  • Support project teams by integrating change management activities into project plans

What you’ll bring:

• Bachelor's degree or 4 years’ work experience (Required)
• 8 years of progressively more responsible professional experience (Required) including:
  • 4 years managing change efforts using change management principles and methodologies
• Experience and knowledge of change management principles and methodologies (example: AIM, John Kotter’s 8-step process, Kurt Lewin’s 3 stage model and PROSCI’s ADKAR Model)
• Certification in change management methodologies (Preferred)
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