Manager of Delivery Manager

Purpose of the position 

The Manager of Delivery Managers leads and develops a high-performing team of Delivery Managers responsible for executing product and project delivery across our Product & Technology portfolios. Reporting to the Sr. Director of Product Delivery, this leader is instrumental in building a unified center of excellence for delivery management, enabling consistent and high-quality delivery practices, removing roadblocks, and aligning delivery efforts to strategic priorities. 

This role fosters cross-functional collaboration, accountability, and transparency throughout the product lifecycle—ensuring on-time, in-scope, and quality outcomes that meet stakeholder needs and advance our mission to serve students, families, and educators. 

Core tasks and responsibilities 

Team Leadership & Development 

• Lead, coach, and mentor a team of Delivery Managers who support Curriculum and/or Technology product teams, ensuring delivery consistency, accountability, and professional growth. 

• Model and embed delivery best practices aligned to our Product Delivery vision—driving a culture of shared ownership, transparency, and continuous improvement. 

• Support team career development through regular feedback, growth planning, and performance management conversations. 

• Establish and maintain onboarding, training, and knowledge-sharing processes for the delivery function. 

Delivery Excellence & Governance 

• Oversee delivery quality across all assigned teams—ensuring that plans are realistic, risks are surfaced, outcomes are measurable, and scope is well-managed. 

• Champion the use of tools, frameworks, and visualizations (e.g., dashboards, metrics) that provide transparency into progress, capacity, risks, and team health. 

• Own and evolve delivery KPIs across teams and initiatives; report regularly to key stakeholders including leadership. 

• Serve as escalation point for risk, capacity, and timeline concerns from Delivery Managers—supporting mitigation and resolution in partnership with Product,  Engineering and/or Curriculum leads. 

• Ensure team delivery plans and communications are aligned to organizational milestones, product strategy, and stakeholder needs. 

• Support transformation initiatives, ways of working improvements, and adoption of new delivery frameworks or toolsets across the org. 

• Support and coach Delivery Managers team in their daily roles and responsibilities including: 
  • deeply understanding PVS tools, products, and platforms in context of features (created by Product Management) in order to effectively break down work, create and refine user stories with development team members, and clearly articulate functional and non-functional requirements and user story acceptance criteria, 
  • prioritize commitments with the development teams while taking product feedback into account to deliver the highest level of return on investment, 
  • organizing and facilitating daily stand-up meetings, sprint refinement, sprint planning, sprint reviews, and system demos, 
  • removing impediments for teams and accelerate development when opportunity arises, 
  • assisting teams with making appropriate commitments through capacity tracking, user story creation, and task definition, 
  • validate and accept team’s work, supplying required artifacts to satisfy User Story Acceptance Criteria to support Product Managements feature acceptance, 
  • track, visualize, and socialize team performance goals and metrics, including team velocity and capacity, to manage healthy team backlog and work in progress, 

Key relationships 

• Work with Product Management to ensure understanding of, and therefore contributes to the development of, a high-quality virtual learning experience. 

• Identify and analyze project risks and manage mitigation process with project team and stakeholders. 

• Negotiates internally at senior levels regarding important issues within their own area 

• Begins to develop relationships with senior leaders across the organization, customers and suppliers 

Key Qualifications 

• 3+ years of experience leading project, program, or delivery managers in a complex, cross-functional organization. 
• Proven experience in curriculum development or software development, or other product-focused environments—preferably in education or edtech. 

• Strong track record of building and scaling delivery operations, including process design, coaching, and performance management.