GTM Systems - Salesforce Administrator

<strong>About Us</strong> <p>At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p>We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </p> <p><strong>About the Department:</strong></p> <p>Cloudflare’s IT-Enterprise Applications Team is a crucial pillar of Cloudflare’s CIO Organization. It operates Cloudflare’s Enterprise Business Systems end-to-end, providing process cohesiveness across the functional business areas</p> <p> </p> <p><strong>About the Role</strong>:</p> <p>Cloudflare is seeking a highly motivated and experienced Salesforce Administrator to join our growing team. As a Salesforce Administrator, you will play a vital role for Cloudflare’s Sales organization. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. </p> <p>The Salesforce Administrator will also be well-versed at following agile application development lifecycle process and providing technical documentation supporting defined solutions.Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. </p> <p>The ideal candidate will have a strong understanding of Salesforce best practices and a proven track record of successfully implementing and maintaining Salesforce Sales and Service Cloud environments.</p> <p> </p> <p><strong>Responsibilities</strong>:</p> <ul> <li>Manage and maintain the Salesforce CRM platform, including custom objects, fields, and forms in an integrated systems environment.</li> <li>Develop custom solutions using point-and-click configurations (Apex development is a huge plus). </li> <li>Work closely with Team member and/or Stakeholders to Identify and gather business requirements, translating into best practice, scalable solutions with a focus on exceptional user experience</li> <li>Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings</li> <li>Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports</li> <li>Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development</li> <li>Identify unused or underutilized platform features</li> <li>Own the communication of any platform changes to end users and stakeholders</li> <li>Stay up-to-date with new Salesforce releases</li> </ul> <p><strong>Desirable Skills, Knowledge and Experience</strong>:</p> <ul> <li>3+ years of experience as a Salesforce Administrator</li> <li>Certified Salesforce Administrator expert in Sales and Service cloud</li> <li>Strong understanding of Salesforce best practices and familiarity with security audit processes</li> <li>Proficient with Salesforce Platform and Declarative configurations. Apex and Visualforce development knowledge is a plus.</li> <li>Experience gathering requirements and providing solutions to meet business needs</li> <li>Excellent communication and problem-solving skills</li> <li>Experience with Salesforce Sales and Service Cloud</li> <li>Experience with Lightning Experience and Salesforce app development</li> <li>Experience with integrations and data migration</li> <li>Experience with Agile development methodologies</li> </ul> <p> </p><p><strong>What Makes Cloudflare Special?</strong></p> <p>We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, larg