Solutions Engineer- Operational Software

Job Type Full-time Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

 

We are seeking a Solutions Engineer – Operational Software to support customers in planning, demonstrating, and operationalizing workforce readiness solutions, including Vector Scheduling and Vector Check It. This role focuses on helping organizations optimize staffing, scheduling, and operational preparedness through technical expertise, solution design, and compelling product demonstrations. 

The ideal candidate has experience in workforce scheduling, logistics planning, or operational staffing models—such as those used in public safety, emergency response, or military quartermaster operations—and can translate those operational challenges into scalable technical solutions. Candidates with command-level experience (e.g., shift commander, battalion chief, or equivalent senior leadership role) within a public safety agency and instructional certifications (such as POST Instructor or equivalent) are especially well-suited for this role. 

This role partners closely with Sales, Product, and Customer Success teams to demonstrate how Vector’s operational solutions improve visibility, staffing coordination, and readiness outcomes. 

What You'll Do:

• Deliver engaging, tailored product demonstrations of Vector’s Operational Software, including VectorScheduling and Vector Check It
• Partner with Sales throughout the full sales cycle, leading discovery conversations, solution positioning, and technical validation
• Translate customer operational challenges into compelling solution narratives and practical demonstration scenarios
• Design and present solution approaches that support complex staffing models, scheduling workflows, and operational readiness planning
• Map customer requirements to product capabilities and recommend effective configuration strategies and best practices
• Serve as a trusted advisor during evaluations, providing expertise in workforce scheduling and operational readiness
• Support technical validation efforts, including solution walkthroughs, proof-of-concept discussions, and technical Q&A
• Collaborate cross-functionally with Product, Engineering, and Customer Success to share feedback and ensure smooth handoffs to implementation
• Develop and maintain demo environments, playbooks, and enablement materials that reflect real-world use cases
• Contribute to customer-facing initiatives such as webinars, trade shows, and other external engagements
• Other duties as assigned

Requirements

• 5+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, or a similar customer-facing technical role. 
• Experience with workforce scheduling, staffing coordination, logistics planning, or operational resource management. 
• Strong presentation and communication skills with the ability to explain technical concepts to operational and executive audiences. 
• Ability to translate complex operational requirements into clear and effective technical solutions. 
• Experience supporting enterprise or SaaS software sales cycles, including technical discovery and product demonstrations. 
• Ability to travel up to 30%.

What You Can Expect From Us:

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and w