Student Success Generalist, Onboarding

Compensation Type: Hourly

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Compensation: $22.43

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Job Summary

The Student Success Generalist provides welcoming, student-centered support that helps learners successfully navigate assessment, placement, onboarding, and enrollment. This role combines high-quality customer service with holistic student coaching, ensuring that students begin their journey at Columbus State with clarity and confidence. The Student Success Generalist works under the direction of the Assistant Director and serves as a frontline resource for students by communicating assessment and placement processes, providing secure exam proctoring, and integrating enrollment services procedures and practices into clear, actionable steps to successful onboarding. The Generalist also assists with other Student Success functions during peak periods to create a seamless experience across the student lifecycle.

Assessment, Placement & Testing Support

• Provides a welcoming and friendly environment with high-quality customer service for all students, visitors, faculty, and staff

• Communicates with students about assessments (placement, career, computer literacy, basic skills, etc.) and testing processes in-person, by phone, email, and virtually

• Reviews student records to determine which placement assessments are needed for each individualized student plan

• Utilizes professional proctoring procedures to support a secure and fair testing environment

• Guides students in understanding placement results and how they connect to academic planning and success

Student Coaching & Support

• Integrates and explains policies and procedures across enrollment services and related areas in clear, student-friendly language

• Anticipates student needs by considering all aspects of the enrollment cycle and proactively offering support

• Makes appropriate referrals to faculty, advisors, counselors, program coordinators, and other student service resources to ensure comprehensive support

• Provides outreach and follow-up support to existing students and prospective students to encourage enrollment

Enrollment & Student Success

• Assists students understanding academic planning, career planning, course selection, and registration

• Provides guidance on how enrollment decisions may impact financial aid, tuition, and academic progress

• Conducts outreach and follow-up with students to encourage enrollment and persistence, especially during key semester milestones (pre-semester, first 4 weeks, mid-term, completion)

• Supports new student orientations, financial literacy initiatives, and other programs that foster belonging and early momentum

Collaboration, Training & Administrative

• Assists with other Student Success areas as needed or assigned, particularly during high-demand periods

• Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support

• Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations

• Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience

• Completes and maintains required documentation

• Keeps accurate records

• Maintains confidentiality of student files and other sensitive subject matter

• Provides requested data and information, as required.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends departmental, divisional, and unit staff meetings on a consistent basis

• Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands

• Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners

• Required to work from multiple college locations as assigned

• Regular, predictable, and punctual attendance is required.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Associate’s Degree

• Three (3) years of experience working in higher education or a customer service-related position

• *An appropriate combination of education, training, coursework, and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

• State M