Director, Product Management

Oversees the development & implementation of improving product features, service, sales, marketing, processes, policies & procedures and/or negotiation with internal and external partners/vendors. Overall responsibility for assigned product line performance, market share, sales & the daily operations of the product line(s) working across the organization, vendors, etc. to resolve advisor/client issues. Business leader for large scale projects and initiatives including representing the product line(s) with key business partners.

Key Responsibilities

• Manage the day-to-day credit card and rewards products suite to include strategic planning and forecasting, offer development, marketing, reporting and analysis
• Drive multiple initiatives from concept through development and market launch
• Develop, implement, and maintain product features and improvements
• Collaborate with business partners to establish service, sales, marketing, risk-management, and other end-to-end product management processes
• Write detailed product requirements to turn product vision into executable development actions
• Deliver results through a matrixed organization including technology, operations, digital, finance, compliance, legal, risk, marketing, sales, field leadership and other partners
• Perform competitive research and keep informed on credit card product market trends
• Lead a team responsible for product management and related activities
• Business lead on large scale project(s) with overall accountability for product line performance and daily product management responsibilities.
• Communicate and influence across the organization at senior levels to implement projects and initiatives.
• Maintain excellent advisor and client experience across the product lifecycle.
• Resolve escalated advisor/client issues.
• Lead large internal and external vendor/partner relationships including supporting the negotiation of vendor agreements, and ongoing internal and external partner relationship management.
• Oversee the maintenance of a healthy compliance environment including the management of account agreements, disclosures, supervision logs, policies and procedure updates.
• Provide effective leadership to direct reports incorporating performance management practices through individual performance plans, periodic reviews and feedback sessions, coaching and development.

Required Qualifications

• Bachelor’s degree or equivalent experience
• 10+ years relevant experience
• Ability to influence and collaborate across the organization and at all levels to drive results.
• Strong analytical and problem-solving skills using data to identify trends and issues and potential ways to solve the issue.
• Experience with assigned product including understanding of compliance rules and regulations for product and industry.
• Experience maintaining advisor and client facing marketing and other product materials, websites, and regulatory document such as client agreements.
• Project management experience.
• People leadership experience.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Marketing/Product Management

Line of Business

BANK Bank