Retail Sales and Service Manager

Welcome to the intersection of energy and home services. At Airtron, we’re driven by our passion to create a smarter, cleaner and more connected future.

 

At Airtron, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary:

 

The Retail Sales and Service Manager is a key member of the Division Leadership team, responsible for the daily operations of the Retail business. The Retail Sales and Service Manager is tasked with growing the Retail service business and increasing customer satisfaction, while continuing a strong focus on safety.

 

Essential Duties/Responsibilities*:

 

• Leads and develops the retail sales, service and customer service team
• In partnership with the Division VP, creates and reviews service and financial KPI’s for the Retail business
• Provides leadership, training and coaching to ensure optimal performance of the Retail team
• Promptly addresses performance issues
• Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
• Provides regular performance updates to senior management
• Meets or exceeds gross profit and consumer budgets; tracks progress monthly 
• Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
• Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
• Ensures team promptly completes all required training
• Assures all work performed in the field and in the office meets the highest quality standards
• Ensures that all permits are pulled and inspected as local code requires (as needed)
• Protects the company’s assets; monitors how trucks, tools and inventory are handled
• Responsible for effective hiring of all new team members and maintains adequate team staffing
• Continually searches for ways to improve process and operations
• Follows all company policies and procedures, including but not limited to safety 
• Other duties as assigned

* Duties may vary by location.

 

Minimum Requirements:

 

• High school diploma or GED equivalent; experience may be substituted for education 
• 10+ HVAC or related industry experience
• 5+ years’ experience leading a team
• 5+ years’ experience driving successful sales tams
• Financial acumen

• Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
• Familiarity with ERP, customer service or related computer software
• Knowledge or aptitude to understand HVAC systems and processes

• Must be able to communicate in English effectively, both verbally and in writing.
• Excellent verbal and written communication skills.
• Valid driver's license required.
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