Assistant Property Manager - Retail

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include but are not limited to:

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.

• Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.

• Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

• Ensure all corporate objectives and policies are met.

Operations:

• Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property.

• Assist in managing the property’s financial activities including the development of the property’s Annual Business Plan, Operating Budget, and Monthly/Quarterly reports.

• Support marketing and leasing initiatives for both current and prospective tenants.

• Ensure the property is well-maintained and aesthetically pleasing.

• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Monitor all property management led and tenant construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.

• Assist with the direction of emergency procedures including but not limited to:

  • Executing emergency plans and practice drills

  • Monitoring emergency equipment

  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

  • Acting as fire/life safety director while assisting emergency authorities and response teams

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution with a focus on business administration, hospitality, real estate, or in a related field preferred; high school diploma required.

• 2+ years professional work experience, with supervisory experience strongly preferred.

• Financial experience including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.

• Proficient in Microsoft Office software.

• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.

• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.

• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.

• Solution-oriented with strong organizational, analytical and project management skills.

• Maintain composure and professionalism at all times.

• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.

• Eager to be a part of a fast-paced and dynamic work environment.

• Takes initiative and is a proactive leader always focused on continuous improvement.

• Work indoors approximately 95% of the time and outdoors 5% of the time.

• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.

• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.

• Ability to lift up to 25lbs.

• Though occurrences are rare, be a