Service Line Administrative Assistant

Description

Job Duties 

• Oversee referral process is smooth and consistent regardless of referral source and consults are performed timely 
• Manage insurance compliance with authorization process
• Manage patient payment plans, referrals to any external payment partners, complex billing questions, and any other higher level financial needs the practice or patient may have
• Manage all insurance denials for procedures 
• Tracking of patients to ensure a consistent and timely experience
• Aggregate patients who may not qualify, but are interested in treatment(s), create a care plan with the patient and provider, and follow up as necessary for continued support until the patient was ready for treatment 
• Submit insurance authorization forms when applicable, as well as keep the provider team and patient informed of time frames and approvals
• Contact for pharmacy and medications related to Spravato, ketamine and/or 
• REMs compliance as needed for all offices
• Collect copayment when applicable
• Schedule Service Line treatments and Provider follow up appointments
• Answer phone calls and patient communications and address Service Line treatment questions
• Assist in answering phone calls and recording patient requests for medication refills 

Reporting to: The Administrative Assistant will report directly to the Service Line Manager 

Requirements

 Minimum Qualifications

• Greeting/assisting patients and customers
• Managing calendars of staff meetings and patient appointments
• Handle incoming calls and other communications including follow-up phone calls with patients/ customers
• Handling incoming correspondence, including emails, faxes and mail
• Tracking office inventory, including ordering supplies/ medications, coordinating deliveries and managing vendor contracts
• Proficient in Microsoft Office/ Google Workspace
• Record information as needed, including meetings notes/ consults, etc.
• Experience with navigating insurance prior authorization, denials, and appeals 
• Managing billing and payment collection in a medical setting 

Preferred Qualifications

• Experience in computer skills and ability to operate general office equipment
• Excellent skills to prioritize and organize 
• Comfortable working independently
• Excellent oral and written communication skills
• Excellent interpersonal skills and outstanding customer service
• Knowledge of TMS authorization process and billing awareness
• Ketamine and Spravato knowledge of administration, authorization, and billing. 
• Experience in Medical Billing