Missions and Travel Services Officer

Company Description

THE OECD – Who we are, what we do

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world.  Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.

THE EXECUTIVE DIRECTORATE (EXD)

The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary-General.  Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff, Delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid.  As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary-General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.

CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)

Within the OECD’s Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and translation), for safety and fire security of OECD staff, delegates and visitors, and for the management and operation of OECD buildings in Paris and OECD Centres abroad. 

THE POSITION

Within the Conferences and Services Division (CSI/CSD) the Missions and Travel Services Officer will provide tailored support to different OECD Directorates in applying the Organisation’s travel policy. They will report to the Head of the Contracted Services Unit in the Conferences and Services Division (CSI/CSD).

Main responsibilities

Organisation of official OECD business trips

• Advise and support Directorates in the organisation of missions/official travel.
• Provide user support and training on the online booking tool and share best practices.

General management of all contractors and contracts within the scope of official OECD missions/official travel

• Participate in the development of terms of reference for competitive bids by external providers (airlines, hotels, travel agencies, etc.) and prepare contracts after negotiations.
• Engage with providers, including the travel agency and the online booking provider, to resolve any operational issues and achieve optimal performance for the Organisation. Prepare meeting summaries.
• Draft and analyse quality surveys sent to OECD staff in order to produce summary reports with recommendations for improvement.

Global analysis of missions/official travel at the OECD

• Regular summary reports and detailed analyses of missions/official travel at the OECD.
• Use the analyses to  develop recommendations to improve the travel service and and define quality indicators to track and measure proposed improvements.

Other responsibilities

• Update internal guidance documents and information on the mission/official travel section of the intranet.

• Carry out other related duties as required by the mission/official travel management team.

Ideal candidate profile

Academic Background

• At least two years of higher education, with a diploma in the field of travel.

Professional Background

• More than five years of proven experience in organis