Delivery Lead- Agile Service Products - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

This position is responsible for analyzing information from different software release management areas and ensure that all areas are operationally ready to implement. This may include but not limited to, assessment and resolution of release risk, monitoring pre-release health, identifying the impact of at risk work efforts.  The span of oversight includes all Agile Service Products primarily but may need to track items associated with other Agile teams.  This position is also the communication conduit to all business areas sponsoring products or have interest in knowing status of delivery efforts.

REQUIRED QUALIFICATIONS

• 6 years of experience in healthcare operations
• 5 years of software delivery experience, including major project development
• 5 years of experience in project management
• 2 years of experience in Agile methodologies

Required Education

• High School Diploma or GED in general field of study

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

• 8 years of experience in healthcare operations
• 7 years of software delivery experience, including major project development
• 7 years of experience in project management
• 3 years of experience in Agile methodologies

Preferred Education

• Bachelor’s degree in management, Project Management, Business Administration, Computer Science or Information Systems field of study

Preferred Licenses

• N/A

Preferred Certifications

• Project Management Certification

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Develops and applies release, implementation, and change management methodologies and procedures to drive quality outcomes with software deliveries related to the Service Products portfolio.
• Provides analysis and insight to release management teams, leads the release planning meetings for multiple platforms and project releases.
• Coordinates internal resources and third parties where needed for flawless execution of software delivery.
• Tracks, assesses and helps facilitate the resolution of issues causing risk to the Enterprise release.
• Provides direction for developing project release plans specifying goals, strategy, scheduling, identification of risks, contingency plans and allocation of available resources.
• Manages the inter-relationships across the teams to perform risk management and mitigation.
• Collaborates with other Agile programs to align release schedules and timeline to minimize production risks and defects.
• Routinely commu