Senior Manager, Hardware Engineering - Failure Analysis and Quality

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

Samsara’s Quality team enables an exceptional customer experience by enabling reliable hardware, identifying opportunities in product performance, and engaging cross-functionally to resolve key issues. Samsara’s Senior Manager Failure Analysis and Quality will develop and implement processes that guarantee the high quality standards of Samsara's hardware. 

The Senior Manager Failure Analysis and Quality, this is a role with more focus on engineering aspects, you will be responsible for leading and mentoring a team of RMA technicians focusing on deep level system and board failure analysis of customer facing quality issues, tracking quality metrics. You will work closely with the engineering team and production team to ensure the quality alignment for Samsara products. This role will also lead the lab engineering team, responsible for the setup, maintenance, calibration, and resource management of Samsara lab spaces. Your strong technical background, quality mindset and excellent communication skills are essential as you will be leading product quality improvement initiatives and programs.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Manage and technically lead RMA and Lab Engineering teams focusing on system and component level failure analysis, testing capabilities, test execution, provide guidance, feedback, and coaching
• Coordinate with internal and external engineering teams to root cause customer quality issues, ensure corrective and preventive actions are identified, implemented, and effective
• Define and implement quality standards, metrics, processes, and tools
• Analyze and investigate defect trends that improve incoming material and outgoing product quality
• Identify opportunities for corrective actions and continuous improvement through field failure investigations
• Work with internal teams and vendors to generate failure analysis reports (e.g. 8D) and presentations for executive management
• Monitor and report quality and reliability metrics
• Create feedback loops to continuously improve the products in the