Client Executive, Employee Benefits

SUMMARY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Executive works with the Producer to implement a client’s employee benefits strategy, plan marketing, analysis of renewal designs and alternatives, and conduct open enrollment meetings. The Client Executive is responsible for ensuring exceptional service to our clients and meeting goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include but are not limited to the following:

• Primary expert resource and point of contact for clients, which includes research/analysis and handling of wide variety of client questions on coverage/eligibility, contractual issues, and government reporting compliance. Prepares and provides resources, trends and legal updates to clients on on-going basis. Routine questions are delegated.
  Excellent communication skills.
• New business development, identify client opportunities - develop relationships, prepare & present proposals to win new clients.
• For new and renewal business, analyzes relevant client data (e.g., census/experience data, contractual requirements for insurance), conducts market comparisons by analyzing insurance rate and renewal information and obtaining quotes, strategizes with clients (typically senior-level executives and managers), makes recommendations to clients regarding coverage; negotiates on behalf of clients for best alternatives.
• Works with clients, and other team members to assess the client’s plan objectives and develop a comprehensive client service delivery program to meet those objectives.
• Analyzes financial data and model program alternatives, and advise client of alternatives and the recommended strategy.
• Manages the marketing process and negotiates with carriers and vendors on client’s behalf to provide cost effective solutions for the client.
• Manages open enrollment process and communication for the client.
• Provides marketing and new business development support to producer, including preparing presentations and proposals, participating in meetings with prospective clients as part of team.
• Delegates office administrative work to appropriate staff and oversees tasks.
• Requests referrals from existing client base and responds to the referrals quickly and effectively.
• Maintains a concern for timeliness and completeness when interacting with clients, agency, and company personnel to minimize potentials for error or omission claims.

PERSONAL AND ORGANIZATIONAL DEVELOPMENT

• Set priorities and manage workflow for self and support team to ensure all goals are met.
• Maintain up-to-date proposals, workflow logs, update all benefits information on agency management system, CRM, manuals or other required documentation and records.
• Interact with others effectively using strong, clear communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business, profitability and retention goals.
• Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance.
• Project a professional image in action and appearance.

SUPERVISORY RESPONSIBILITIES

• Oversee client service team members and work product.
• Interact and lead client manager, client coordinator and/or others, as appropriate.

KEY COMPETENCIES

• Full knowledge of Employee Benefits lines of coverage and services.
• Displays strong financial background and understanding of financial underwriting concepts as well as analytical knowledge related to Employee Benefits.
• Broad knowledge of Health and Welfare compliance and regulations, HIPAA, and pending ACA legislation.
• Advanced knowledge of navigating the Internet as well as various presentation platforms and Microsoft Office programs to include Excel, Outlook, Word, PowerPoint and Excel.
• Strong attention to detail and time management abilities.
• Strong ability to multi-task, prioritize, and delegate.
• Ability to work effectively and efficiently both with and without direct supervision.
• Strong interpersonal communication skills, both written and verbal.
• Anticipate, meet and/or exceed customer needs, wants and expectations.
• Effectively communicate, build rapport and relate well to clients and associates.
• Take initiative in learning and implementing new concepts, techn