Location: United States,None,None
Senior Account Director Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.
This Senior Account Director role is a high-visibility leadership position supporting a flagship Market Access client. You will lead strategy and execution for a critical product launch, working alongside seasoned market access and launch experts who bring decades of experience to the table.
This is not just a role for someone who can “do the work.” We are looking for a leader who can do the work and lead the work. You will be a trusted partner to clients, a confident leader to internal teams, and a key driver of clarity, momentum, and results.
What You Will Do
- Lead a high-profile Market Access account with ownership of strategy, execution, and client satisfaction
- Partner closely with internal subject-matter experts to co-create launch plans and deliverables
- Serve as a strategic, confident point of contact for senior client stakeholders
- Drive clear communication across teams, ensuring the right information flows up, down, and across
- Anticipate risks, identify opportunities, and act with urgency to keep work moving forward
- Balance strategic thinking with hands-on leadership to ensure exceptional delivery
Job Summary: As a Senior Account Director (SAD), you will have the primary responsibility of independently managing your cross-agency team while ensuring that all current and emerging needs are met across multiple clients. You’ll collaborate with the client to identify the brand’s needs, make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all digital programs and projects. You will be the champion of the brand vision while working closely within a cross-functional team of strategists, project managers, creatives, developers, and other agencies. You will be responsible for developing and maintaining powerful client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s objectives and commercial strategy, and the digital strategy that will drive client revenue and growth.
Duties / Responsibilities:• Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations• Lead your accounts with minimal supervision across all projects• Understand Relevate Health’s solutions and services and can lead expert delivery teams to execute• Strategize with clients to understand how multiple solutions can work together• Ensure team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk• Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration• Ability to manage delivery of multiple projects across varied manufacturers and brands• Manage client satisfaction through consistently discussing client priorities and goals• Escalate product delivery challenges to our product team• Identify potential challenges proactively and works to mitigate impact on the internal team and clients• Write clear, concise agendas, emails, and meeting summaries• Offer clear, concise, and timely communications and direction to internal team and clients• Manage the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team• Collaborate with Project Management to ensure proper estimating and profitability on all projects• Partner with creative team to deliver impactful deliverables in an efficient manner leveraging our formats/processes• Maintain responsibility for the financial health of the account and seeks opportunities to maximize revenue• Offer recommendations on approach to workflow and prioritization to achieve high-quality deliverables• Manage medical, regulatory, and legal review process unique to each client• Lead difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations• Develop and lead internal and external presentations, including new business pitches and strategic recommendations, and Points of View (POVs)• Responsible for strategic o