Specialist, Training-Commercial Underwriting

We are hiring a Training Specialist, Commercial Underwriting
Reporting To: Assistant Manager, Training and Documentation
Full-Time/Part- Time: Contract / Secondment (12 months)
Posting Date: April 23, 2026
Closing Date: May 8, 2026
Salary Range: $52,800 - $69,400
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.6
Office Location: Toronto, ON Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment


The Opportunity:

The Training and Documentation Department oversees the training and development for more than 1000 employees across the company. The team provides job specific training and communications through the intranet, in-class training, soft-skill training, web-based tutorials, peer training, and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration, Residential Underwriting, Sales, and Commercial divisions nationally.

The Training Specialist is responsible for the design, development, maintenance of training materials and delivering training sessions and programs.
• Support the Commercial Origination and Operation Divisions
• Facilitate new hire onboarding programs, development workshops and information sessions.
• Support the development of communication notices via e-mail and intranet web pages relating to policy and procedure changes, quick tips, system updates, and departmental activities
• Completes needs assessments and job task analysis to determine training needs
• Liaise with Subject Matter Experts, Business Analysts, and Management to gather content and understand department policies, processes, and procedures to document
• Create training design plans
• Create and maintain materials which include trainer guides, workbooks, job aids, tests, activities, and story boards for eLearning development
• Implement training solutions in a variety of formats including virtual, instructor-led, self-study and peer-to-peer training
• Evaluate the effectiveness of training solutions
• Maintain standards and update relevant sections of the company Intranet (Arthur)
• Maintain presentation and training materials using the MS Office (Word, PowerPoint, and Excel), Arthur, Review 360 and Snag-It.
• Create and maintain materials which oversee the translation of documentation through an external translation company
• Provide assistance, coaching and training to address the inquiries and concerns from employees or management
• Special Projects as assigned by Management
• Adhere to policies /procedures to ensure AML requirements are met, when applicable.


Skills and Attributes:

• Strong working knowledge of general mortgage lending guidelines with a focus on commercial lending and First National systems is required.
• Post-secondary education and/or equivalent work experience preferably in a technical writing or learning related discipline an asset.
• Experience in a financial services environment with a specific focus on mortgages as an asset
• Ability to work in a high volume, multi-demand environment
• Strong attention to detail to provide quality analyses and proofreading/editing on completed deliverables
• Intermediate to high competency in Microsoft Office (Word, PowerPoint, Excel); natural ability to learn new technologies/systems
• Experience in facilitation and/or making presentations (in person and/or virtually) an asset
• Experience in developing content, presentations, job aids, and/or communications an asset
• Strong communication skills, both written and verbal
• Excellent customer service skills, with a high aptitude for building rapport
• Demonstrated ability to work independently and in a team environment
• Ability to juggle multiple projects simultaneously and handle changing priorities in a timely fashion.
• Experience in facilitation and/or making presentations (in person and/or virtually) an asset
• Experience in developing content, presentations, job aids, and/or communications an asset
• Strong verbal and written communication skills in both French and English is required - Role provides National support

Education/Certification/Experience Requirements:
• Experience in commercial mortgages
• Post-secondary education and/or equivalent work experience preferably in a learning-related discipline is an asset
• Competency in Microsoft Office (Pow