Dedicated Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Dedicated Account Representative will support the Customer, Client Executive, and the customers contacts on a day-to-day basis.  Primary responsibility will be settlements, budgets management, and analysis.  Additional responsibilities include but are not limited to; support of day-to-day travel program; maintaining action plans, support and loading of vendor agreements and supporting on-line booking tool.  Responsible for monthly/daily reports and ad hoc data report generation.  Interact and support client with special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management.  

What You’ll Do on a Typical Day

• Directly contact the Customer, possessing strong customer service and consultation focus
• Develop and propose recommendations to identified issues & resolution
• Strong US/UK/CA Settlement experience/knowledge needed.     
• Uses analytical and creative approach to condense large amounts of data into a clear, concise, effective format
• Provides overall Global Client Program support
• Must be proficient in Microsoft Excel and PowerPoint with the ability to produce required daily/weekly/monthly reporting and analytics using GBT reporting tools
• Must be a self-starter & able to work independently
• Gets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines

What We’re Looking For

• Strong written and verbal communication skills
• Ability to work under pressure and maintain flexibility
• Good understanding of travel related data
• Ability to analyze & assess raw data to identify trends, opportunities and to draw relevant conclusions.
• Interaction and communication with diverse working styles, ability to build and demonstrate strong working relationships
• Strong Project Management and organizational skills.
• Ability to prioritize and handle exciting demands to meet deadlines
• Adaptation to change and new direction on short notice
• Ability to identify issues or challenges requiring customer concern
• Ability to work under tight timelines and pressure of client driven deliverables and demands
• This is a virtual based opportunity – willing to work US Pacific hours
• GDS Amadeus experience is a plus!

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs.  An eligible employee can only participate in one of these plans during an eligible period.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuitio