Security Dispatcher - Full Time (Harrah's Hoosier Park)

JOB SUMMARY:

Receive emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers by performing the following duties.

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:

• Coordinate emergency calls and relay daily information and assistance requests involving other law enforcement and firefighting agencies.
• Enter, update, and retrieve information from computer systems relating to radio traffic, lost and found, stolen property, and other information.
• Test, inspect, and operate radio, telephone, computer, and other equipment as needed.
• Prepare, review, and maintain reports, statistics, and records.

EDUCATIONS and/or EXPERIENCE:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. 

MATHMATICAL SKILLS:

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

COMCOMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  The employee will be exposed to a smoking environment. 

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must be licensed by the Indiana Gaming Commission.

Must possess and maintain a valid Indiana driver’s license.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

May require periodic access to patron information, investigative