Hospital Business Unit Specialty Ig & Surgical Senior Health & Science Sales Specialist – Kansas City, MO

ROLE SUMMARY 

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. 

The Senior Healthcare Representative is responsible for driving sales, including:  launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in compliant product promotion within assigned accounts. In addition, the representative is responsible for supporting surgical within hospitals, as well as immunoglobulins in the HCP office and Specialty pharmacies. The representative will be charged with sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).  

The Senior Healthcare Representative should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, promotional and strategic business development including management skills and in-depth customer engagement expertise in both virtual and in-person settings, utilize a systematic approach to virtual engagement if territory warrants (e.g., clear agenda, next steps/follow ups); have outstanding communications skills and be adept in the operation of digital and virtual tools/multi-platforms skills; with the ability to effectively work remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. 

ROLE RESPONSIBILITIES  

• Ability to effectively identify and implement the most efficient in-person/virtual engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. 
• Responsibilities include supporting surgical within hospitals, as well as immunoglobulins in HCP offices and education in Specialty pharmacies. 

• Effectively builds rapport and relationships with customers across F2F and virtual environments​; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs)​; utilizes current digital tools effectively (e.g., Veeva Engage, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement​; leverages analytics to assist with developing insights and next best action​ plans 

• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs 

• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources 

• Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable. 

• Works effectively with HCPs and direct office staff to plan for customer engagements in multiple formats (e.g., in-person and virtual) ​ 

• Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning​; proactive planning and optimization of call environment in multiple locations​; able to effectively plan day-to-day work based on personal and customer schedules​; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members 

• Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Pa