ENGLISH - Customer Service Representative - Alarm Recieving Centre Afternoon- Madrid

Do you have experience in Customer Care? Helping people is our main commitment providing safety and peace of mind. Therefore, we are looking for people skilled in dealing with customers and a high level of responsibility. 

Are you willing to work with a dedicated and passionate team for whom security is a human right? Would you like to join a company where innovation and technology are the basis of their solution? 

Securitas Direct Verisure is the provider of alarms connected to home and business leader in Europe with more than 3,000,000 customers. If you want to develop your talent in a large company (more than 16,000 employees around the world), in Securitas Direct you will find professional and dynamic environment you're looking for. 

Candidates selected will work in our Monitoring Station or in our Customer Care department. 

What you will be doing: 

• Provide excellent customer experience troubleshooting technical issues within our busy outbound team supporting the ‘do it yourself’ project. 

• Monitoring remotely alarm security systems highlighting any system malfunctions 

• Contact customers for troubleshooting and support the resolution 

• Book services with the field services required 

• Respond to incoming customer queries supporting with battery changes etc. 

• Support customer moves and changes of the system 

• Assist with back office task (batteries, devices, gift cards, reporting and administration) 

• Some inbound call to support the operation 

• Monitoring and reporting on outgoing calls – status and resolution 

Offered: 

• Incorporation into a multinational in growth with great opportunities for development under the assurance of a high level of demand and real possibilities of promotion. 

• Work-week between 35 hours per week: 16:00h to 23:00h.

• Salary according to Labor Agreement of the Security Sector 

• Regular contract 

• Night and English Plus 

• 15 to 24 days paid initial training (non-selective) but with mandatory assistance 

• We are looking for people highly responsible and committed to the customers, willing to learn and grow professionally. 

Necessary requirements: 

• High level of English. (C1) 

• Experience at least 6 months in  telephone customer service (preferably on the contact center). 

• Excellent communication (written and spoken) skills. 

• High problem-solving capacity. 

• Strong Customer focus. 

• Speed in the handling of the keyboard and quick commands. 

Valuable requirements 

• Previous experience in customer service. 

• Training in customer