Customer Support Engineer

Oxford Instruments is looking for a highly skilled Customer Support Engineer to join the Nano Science team to service a series of complex low temperature equipment based in Santa Barbara CA.

 

About Us

Oxford Instruments plc is a leading provider of high technology products and services to the world's leading industrial companies and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific understanding. We are proud to be recognised as the leaders in what we do and for the difference we make in the world. This is an exciting time to come join us!

 

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

 

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

 

About the Opportunity: We have an exciting opportunity available for an experienced Support Service Engineer to be a hands-on leader.  We need a technical, pragmatic individual who can trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost effective time frame for Oxford and for the customer. Who will ensure the customer is aware at all times of the correct method to obtain basic results, basic safety and system care. The Service Support Engineer will install, and ensure the operation of assigned systems and options to factory performance specifications. Perform Basic “User Familiarization” Training at installations. Ensure that costs generated by actions undertaken are controlled. Ensure that all resources allocated e.g. vehicle, tools, test equipment are maintained in good condition. Understand and control available resources to achieve customer satisfaction (such as Product Managers). 

 

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance.  While the pace of the work is faster than average, quality is never compromised. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. 

 

Key Responsibilities: 

• Install Oxford QX dilution refrigerator systems as they are delivered
• Annual maintenance of dilution refrigerators currently on site, various manufacturers and models, 18 + systems which are in constant use.
• Trouble shoot QX system.
• Cross train with Plasma group to support the Plasma systems that are also on site.
• Maintain service equipment and spare parts on site.
• Train end users and support technical enquiries

 

Position Characteristics:

• Varied activities Multiple, simultaneous projects Fast-paced environment
• Technical, analytical focus Work within established standards and guidelines Expertise-based problem solving
• Authoritative, quick decision making within defined span of control Based on accepted quality standards, policies and procedures Important to also train others to make correct decisions
• Communication is task based, technically oriented Team roles are clearly defined Need for collaboration is minimal, when necessary, it is focused on specific tasks or problems
• Leadership based on specialty expertise Directive leadership to assure quality standards are met Delegation infrequently required, and when required, close follow-up is essential

 

About the Candidate: 

The right candidate for this position will have a degree in Physics or Engineering, a strong background working with and/or servicing high vacuum and low temperature equipment, specifically Oxford Instruments products, as well as experi