Medical Assistant Float PRN, St. Thomas West

Specialty: Primary Care-Adult and a of variety other specialties

Schedule: Monday - Friday Day Shift (Full-TIme hours fall between 7:00 AM - 6:00 PM)

Main Location: 

Employee Type: Willing to consider a Medical Assistant or an LPN to fill this position

SUMMARY: This position is responsible for covering vacancies throughout Heritage Medical Associates—assigned to a specific location and remote sites—due to time off requests. This position provides professional clinical care and scheduling duties. This position assists the physician on staff; assesses, plans, implements and evaluates the care rendered to patients with urgent, emergent or potential health problems. Also, this position is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.

I. JOB SUMMARY
As a member of the HMA patient care delivery team, the MA may perform routine clerical, administrative, and clinical duties within the scope allowed TN state law in order to ensure an operationally efficient, thorough, and positive patient experience. This position reports to the designated Site or Department Manager and may be assigned to a specific clinic/provider and/or float to various clinics/providers based on business needs and must demonstrate the ability to work collaboratively and effectively with physicians, providers, fellow team members, patients, and the general public in the performance of all job duties. In addition to the duties listed below, the MA may be required to perform other related duties as requested/assigned at a level that meets and/or exceeds HMA expectations. MA must be customer focused and driven to grow and to further develop a working culture consistent with HMA’s mission, vision and values and commitment to high standards of ethical and business conduct and compliance with all applicable laws and regulations and third party payer requirements.

II. JOB REQUIREMENTS
Required
Possess a Diploma or Certificate of Completion from an accredited Medical Assistant training program, or have a minimum of 1-year prior experience functioning as a Medical Assistant in a clinic/hospital setting, or completion of Medical Assistant type training in the armed services
Current Cardiopulmonary Resuscitation (CPR) certification

Knowledge, skills, and abilities to provide limited patient care/treatment specific to the age of the population served:
• vital signs
• charting
• medical terminology
• patient-focused customer service
• medication administration / effects
• clinic procedures
• patient education
• various types of equipment used in examination and treatment procedures
• infection control guidelines
• safety and HIPAA guidelines (patient confidentiality)
• sterile techniques and sterilization process, etc.

Preferred
Experience and/or an understanding of electronic health records (EHR) i.e. Allscripts software
Prior experience in a large multi-specialty physician practice

III. CORE COMPETENCIES
CLINICAL

1. Gathers, via direct care and/or telephone encounters, clinical data and maintains documentation in the clinical record (initials/dates) to ensure accurate tracking of medical treatment, i.e. chief complaint, vital signs, allergies, medications, advanced directive, growth charts, pain score, health history - i.e. immunization records, allergy injection record, other; completes Comprehensive Health Assessment as indicated annually

2. Notifies physician / provider and/or the Registered Nurse immediately of patient’s status, pending lab test results, and any abnormal data/complaints observed or obtained from the patient - i.e. breathing difficulties, adverse drug reactions, medication effectiveness, etc. and administers CPR should the need arise; preps charts for physician(s) as instructed

3. Triages patients appropriately – i.e. face-to-face encounter, phone calls and Follow My Health messages and informs physician/provider of issues in a timely manner

4.In accordance with established protocol/policy and consistent with the age of the patients served, properly prepares (correct dosages) and administ