CUSTOMER CARE

Job DetailsJob Location: Master Service Companies - Knoxville, TN 37912Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NegligibleJob Shift: DayJob Category: Customer ServiceCustomer Care Representative (Call Center / Scheduling)

On-Site | Full-Time | $15–$17/hr + Bonus | Great Benefits & Culture

About Master Foundation & Crawl Space Repair

Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.

Position Summary

The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.

Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.

Key Responsibilities

Customer Service & Call Handling

Handle inbound and outbound customer calls professionally and efficiently
Provide accurate information and exceptional customer support
Build rapport and maintain positive customer relationships

Sales Appointment Scheduling

Schedule, confirm, reschedule, and save sales appointments
Maximize sales team efficiency through strategic scheduling
Meet or exceed lead conversion and appointment-setting goals

Administrative & CRM Support

Maintain accurate customer records, notes, and data entry in company systems
Complete paperwork and documentation accurately and on time
Provide administrative support to internal teams as needed

Culture & Values

Represent company values in every customer interaction
Contribute to a positive, collaborative, and solution-oriented team environment

QualificationsRequired Skills & Qualifications

High school diploma or GED preferred
1+ year of customer service, call center, or scheduling experience preferred
Strong verbal and written communication skills
Comfortable using computers, CRM systems, and scheduling software
Ability to multitask, problem-solve, and remain customer-focused
Reliable, empathetic, and team-oriented
Bilingual (Spanish/English) a plus, not required

Schedule & Work Environment

On-site position
Monday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)
One Saturday per month, 9:00 AM–1:00 PM
Participation in team meetings and training sessions required

Compensation & Benefits

$15–$17/hour + performance-based bonus opportunities
Medical, Dental, Vision Insurance
401(k)
Earned Time Off (ETO)
Employee Assistance Program (EAP)
$500 Employee Referral Program
Growth opportunities within a stable, success-driven company