Desktop Support Specialist II

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.  At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.  With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 
Who You Are
You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software.

What You’ll Do

• Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures
• Installing and configuring new PC hardware and software
• Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution
• Create, maintain, and deploy computer images to streamline OS installation
• Provide administration for computer, email, and user accounts to include account creation, password resets, and unlocks
• Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base
• Responsible for maintaining the inventory system for all IT-related equipment
• Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner
• Determines and implements solutions to specific laptop issues
• Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
• Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
• Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
• Participates in the analysis and explanation of network problems associated with specific workstation problems
• Documents and maintains technical support and physical asset records
• Provide after-hours on-call support as scheduled
• Develops and submits process improvement ideas and communicates to the appropriate team
• Educates end-users on the use of technology
• Other duties as assigned by supervisor

What You’ll Need

• 2-4 years of experience providing end-user support
• Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree
• ITIL Foundations Certification preferred. * CompTIA A+, Network+, or Security+ certifications preferred
• Understanding of TCP/IP, DHCP, and DNS
• Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
• Experience supporting Office 365 products
• Experience using a help desk ticketing system for tracking support tickets
• Experience with patch management tools
• Experience with Windows imaging tools
• Proficient in macOS and Windows
• Proficient in Microsoft Intune or similar mobile device management platforms
• Experience with single sign-on solutions, mobile device management (MDM)
• Excellent troubleshooting, problem solving, and time management skills
• Able and willing to learn new processes
• Ability to work well within a team
• Excellent interpersonal, written, and oral communication, documentation, and collaborative skills
• Banking or other financial industry related experience preferred
• Employee must have transportation available to commute between offices in their given state
• Employee will be able to transport hardware to and from said offices in this mode of transportation
• Transportation must provide a safe and dry means of transporting equipment (back seat, trunk, covered truck bed, etc.)
• Employee will be able to perform all duties as listed above in job description and any others duties as required

Life at BHGAt BHG, we work hard and aren’t afraid to take risks. Since