VIP Lounge Representative - MGM National Harbor

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

STARTING RATE: $19.00/hour

THE DAY-TO-DAY:

• Engage with guests, addressing their queries and providing information about lounge amenities.
• Assist in making reservations for services like spa treatments, dining, or entertainment.

• Streamline the check-in and check-out process for VIP guests.
• Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.
• Verify the accuracy of charges and credits on guest bills.
• Cash Handling and Transaction Management:
• Collect payments from guests, handling both cash and credit transactions.
• Demonstrate responsibility in balancing cash and cash equivalents according to property procedures.
• Prepare the VIP lounge for the day by following department standards.
• Ensure all guest rooms are assigned and amenities are delivered.

THE IDEAL CANDIDATE:

• At least 18 years old.
• High School Diploma or GED.
• Minimum 1 Year of guest service, front desk, or concierge experience.
• Familiarity with Opera.
• Proficiency in at least two languages (in addition to English) is highly desirable.

THE SCHEDULE: You may be scheduled a shift during the hours of operation below. This may be subject to change based on business needs.

• Thursday: 2pm – 12am
• Friday: 11am – 12am
• Saturday: 8am – 12am
• Sunday: 9am – 5pm

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!