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MA
Operations Coordinator, Home Hospital
Mass General BrighamUnited Statespart_timeVerifiedPosted 14 Jul 2025
About the role
Site: Mass General Brigham Home Care, Inc.
Under the direction of the Administrative Manager, the position is an integral member of our multi-disciplinary team. Not only do they work in close collaboration with the nurses, providers, and managers, but they also serve as the liaison between various internal groups/departments/external resources and work directly with patients and families to coordinate screening, consent, and enrollment into the Home Hospital Service. Administrative support responsibilities include tracking referrals, admissions, document management, communicating all aspects of the workflow status, promoting an ongoing culture of collaboration and efficiency throughout the patient intake process, scheduling, collection of patient supplies and equipment, and other tasks/projects as assigned.
This is a unique opportunity to work autonomously supporting the Hospital - Home Hospital Service, while also functioning as part of the newer, larger Mass General Brigham Home Hospital team supporting entities across our system. As foundational hires, our Operations Coordinators will be helping us build this function out and define what this model will look like future-state!
Are you ready to join our team and help us advance home health?
Working in close collaboration with the Healthcare at Home charge nurses, providers and administrative manager, the Operations Coordinator is an integral member of a multi-disciplinary team that works closely with management and clinical staff. Under the direction of the Operations Manager, this role coordinates and communicates all activities within the Home Hospital. The Coordinator will work directly with patients and families to coordinate screening, consent and enrollment into the Home Hospital Service, a novel program designed to treat acutely ill patients in their homes. Additionally, the role includes tracking referrals, admissions, document management, communicating all aspects of the workflow status, and promoting an ongoing culture of collaboration and efficiency throughout the patient intake process. This role also supports scheduling, collection of patient supplies and equipment, and other administrative functions as assigned.
This individual will be expected to possess and/or develop an in-depth working knowledge of Healthcare at Home and Home Hospital specifically to drive value for patients and the organization.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Under the direction of the Administrative Manager, the position is an integral member of our multi-disciplinary team. Not only do they work in close collaboration with the nurses, providers, and managers, but they also serve as the liaison between various internal groups/departments/external resources and work directly with patients and families to coordinate screening, consent, and enrollment into the Home Hospital Service. Administrative support responsibilities include tracking referrals, admissions, document management, communicating all aspects of the workflow status, promoting an ongoing culture of collaboration and efficiency throughout the patient intake process, scheduling, collection of patient supplies and equipment, and other tasks/projects as assigned.
This is a unique opportunity to work autonomously supporting the Hospital - Home Hospital Service, while also functioning as part of the newer, larger Mass General Brigham Home Hospital team supporting entities across our system. As foundational hires, our Operations Coordinators will be helping us build this function out and define what this model will look like future-state!
Are you ready to join our team and help us advance home health?
Job Summary
Summary of PositionWorking in close collaboration with the Healthcare at Home charge nurses, providers and administrative manager, the Operations Coordinator is an integral member of a multi-disciplinary team that works closely with management and clinical staff. Under the direction of the Operations Manager, this role coordinates and communicates all activities within the Home Hospital. The Coordinator will work directly with patients and families to coordinate screening, consent and enrollment into the Home Hospital Service, a novel program designed to treat acutely ill patients in their homes. Additionally, the role includes tracking referrals, admissions, document management, communicating all aspects of the workflow status, and promoting an ongoing culture of collaboration and efficiency throughout the patient intake process. This role also supports scheduling, collection of patient supplies and equipment, and other administrative functions as assigned.
This individual will be expected to possess and/or develop an in-depth working knowledge of Healthcare at Home and Home Hospital specifically to drive value for patients and the organization.
Qualifications
Responsibilities
- Serves as a liaison between various internal groups/departments and/or external resources as directed
- Facilitates patient screening and enrollment into the home hospital program, as well as coordinates transfers of new patients
- Serves as administrative on-site coordinator for operational Home Hospital functions, including collection and organization of patient supplies, pharmaceuticals and equipment, scheduling of admissions and ensuring timely patient transport, and scheduling patient admission and future provider appointments
- Assists in arranging vendor support at intake for patients, such as home health aides, meal delivery, infusion services, etc.
- Daily census reporting and tracking of patient census metrics
- Conducts criteria screening of patients, safety screening and surveys, and assists with consenting patients into Home Hospital
- Coordinates operations and all efforts across the Home Hospital portfolio and ensures that performance is aligned and communicated to all key stakeholders
- Ensures compliance with all regulatory, compliance, quality and patient safety goals and standards
- Support supply chain and materials management functions, including organizing supplies, checking supply par levels in storage rooms, ordering and coordinating supply kits for admission into Home Hospital
- Coordinates with other site administrative managers and the broader Home Hospital team
- Assists with onboarding support staff
- Ad hoc administrative requests as needed
Skills/Competencies
- Effectiveness at establishing and managing multiple large-scale, multi-faceted projects simultaneously that require interdepartmental and multi-institutional cooperation
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