Product Strategy & Operations Associate

Job Description 

Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase’s business ventures beyond core financial services. We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. The Chase Rewards product and engineering team is responsible for delivering loyalty user experiences that enable our customers to earn and redeem their Ultimate Rewards points. We are seeking a talented Associate to join the Rewards team to support the strategic operations of our business, working with cross-functional partners and stakeholders. 

As a Product Strategy & Operations Associate in Rewards, you will think strategically, build and leverage relationships, and find ways support the delivery of key priorities for the team. The ideal candidate is a self-starter with the ability to effectively collaborate, communicate and work cross-functionally to achieve business results. If you enjoy creative problem solving, are curious about how things work, and are incredibly organized and process-oriented, this is the role for you. 

Job Responsibilities

• Play key role in supporting day-to-day governance and program management 
• Support the budget and planning process in partnership with Finance and Operations teammates
• Monitor and report on the progress of key program activities (e.g. business reviews, ad hoc reporting for senior management, etc.)
• Create clear reporting and communications that showcase our strategy, initiatives, processes, and performance to stakeholders 
• Support leadership teams in establishing and tracking key metrics around product and technology performance
• Facilitation of team meetings, including development of agendas, meeting material, and follow ups
• Provide a high level of responsiveness to ad-hoc requests and special projects
• Foster strong relationships across Product, Finance, Strategy, Design, Data and Technology to execute on our team strategy
• Act as a culture carrier for the team

Required Qualifications, Capabilities, and Skills

• 2+ years of product management, program management, product strategy or relevant experience
• Demonstrated ability to manage multiple projects and deliver on timelines in a dynamic, fast-paced environment
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals 
• Excellent organizational skills with strong attention to detail 
• Experience collaborating and contributing on both a strategic and tactical level
• High level of independence, energy and integrity; accepts accountability and responsibility
• Flexibility to adapt to evolving priorities and the initiative to proactively identify opportunities for improvement
• Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner 
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint), Confluence Tools

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, g