About Our Job

What We Offer 

This is an on-call position, which means it is a part-time, hourly role. This position will no more than 39 hours per week. The pay range for this position $19.11-$28.67, however the target hiring range is $19.11-$21.94 and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.  

Location  

In this position you can expect to work on site at one of the Denver Human Services locations.

What You’ll Do 

About Denver Human Services

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs

This posting is for multiple positions. Those selected must be active Colorado Works (TANF) Participants in Denver County and will be participating in a work-based learning experience.

General duties may include:

• Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers

• Routine clerical duties, such as:  data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies

• Retrieve necessary information and enter data into several different computer programs and database systems

• Provide Spanish/English interpretation if proficient in both languages

• Ability to learn and apply new computer skills on a regular basis, and knowledge of computer programs such as Microsoft Windows, Word, Excel, and Outlook

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Routine clerical duties, such as:  data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies

Administrative Support Assistant II (ASA II) duties may include:

• Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers

• Gain general knowledge to provide responses to customer questions at various customer facing DHS operations

• Assist clients with copying documents in our self-service room

• Complete accurate data entry of new applications for food, cash, and medical benefits

• Retrieve, sort, date stamp, and distribute mail throughout the day

• Perform other duties and projects as assigned

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• Exceptional customer service skills