***This role is based at the Waldorf Astoria Las Vegas***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services, you will bring your technical skills to a hospitality company with an award-winning culture. On the IT Field Services' Southwest team reporting to Regional IT Director, you will support projects including hardware refreshes, WiFi, network upgrades, in-room technology enhancements.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Perform day-to-day IT responsibilities such as providing desktop support, onboarding processes, and other IT related support to operating departments
• Manage vendor support tickets for different systems such as PMS, Wi-Fi, PBX, POS and escalate through proper channels as needed
• Manage various CAPEX projects such as hardware refreshes and WiFi upgrades, and provide IT support for projects led by other disciplines at the hotel
• Partner with Regional IT Director to prepare annual CAPEX and OPEX budget and forecast to be presented to hotel executive and hotel's ownership

How you will collaborate with others:

• Attend scheduled regional and leadership calls to discuss initiatives and ongoing projects for the regio, and provide assistance and guidance
• Participate in various learning initiatives related to both technical and soft skills

What projects you will take ownership of:

• Waldorf Astoria Las Vegas utilizes specialized in-room technology that requires IT's support to work with the operations team to ensure the system functions with the highest reliability

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or r