Product Manager, Payments Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

At Airbnb, if there’s anything related to money, it comes to the Payments team.  We are building a world-class payments and commerce organization - one that currently supports 191 countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace. 

The Product team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Product Managers own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision, strategy, and roadmap, and execute on the plans that are developed.

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

The Difference You Will Make:

This role is part of the Payments and Commerce Platform domain. As a Platform Product Manager specializing in the ways our guests can pay, you are passionate about crafting seamless and delightful payment experiences for our guests across the globe. You are a subject matter expert in ecommerce card-not-present (CNP) payments, with a deep understanding of how money moves between merchant platforms and processing partners, including payment gateways, processors, acquirers, card networks, and issuers.

You will drive the evolution of Airbnb’s guest payin platform by improving and innovating end-to-end payment capabilities. Your focus will be on launching new payment capabilities and experiences, optimizing transaction processing and orchestration, and reducing operational complexities, all while ensuring secure, reliable, and frictionless payment experiences for our community.

You thrive in ambiguity, leveraging data, experimentation, and structured business cases to solve complex problems and influence cross-functional teams that include engineers, data scientists, finance, compliance, legal, and business stakeholders. Your ability to navigate both technical and regulatory challenges, and to communicate complex payment concepts to both payments and non-payments audiences, is key to your success in this role.

If you’re excited by the challenge of scaling a global payments platform and delivering exceptional guest experiences at Airbnb, we’d love to connect with you!

A Typical Day: 

• Champion the vision for a world-class guest payins experience and processing on the Payments Platform
• Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
• Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
• Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
• Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
• Define, monitor  and analyze KPIs that inform payment success & health
• Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
• Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
• Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb

Your Expertise:

• 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
• Deep platform payments product management know-how, building flexible products that empower a range of business customers
• Framework oriented thinker
• Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
• Proven ability to lead through influence, working cross-functionally with engineers, data scientist