IT Operations Technician - Onsite Pawtucket RI

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Description

The IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This position will be responsible for the packing/cleaning of IT equipment such as laptops, and IT peripherals and then will work with the Configuration team to assist with the imaging of various laptops and other endpoint devices. 

Key Responsibilities

• Responsible for laptop, desktop, and server assembly and configuration. Tasks include installation of operating systems, warranty repair, firmware and IOS upgrades and installation of Managed Services tools for contracted and non-contracted customers.
• Responsible for warehouse management tasks including shipping, receiving, inventory management and delivery of finished devices.
• Perform device preparation at Configuration center, specifically imaging and custom configuration of laptops and desktops for onsite installation using various imaging tools.
• Performing switch and disk array initial configuration. 
• Meet agreed upon turn-around times for client configuration and installation projects.
• Responsible for proper cleaning & packaging of laptops to ensure that all IT/laptop accessories to ensure full functionality of IT equipment
• Responsible for managing inventory of IT assets such as laptops/desktops & IT Peripherals
• Responsible for managing the shipping/receiving of all IT assets to ensure they’re received in a timely manner.  

Skills, Knowledge & Expertise

• 1-2 years of IT experience 
• 1-2 years’ experience PC hardware and networking experience. 
• Hardware, operating systems, and network knowledge 
• Ability to troubleshoot and communicate issues 
• Excellent communication skills, ability to interact professionally with clients 
• Experience with Microsoft Active Directory
• Excellent customer service skills. 
• A+ or Network+ Certification.  
• Network cabling and termination knowledge.
• Ability to multitask.
• Ability and desire to learn new competencies. 
• Windows 7, Windows 10 and Windows 11 fluency.
• Typical location is a warehouse/office type open plan environment.
• Includes lifting and moving of IT equipment and boxes. 
• Candidate must be able to lift 10-70 pounds regularly.  Occasional lifting of items heavier than 100 pounds with help required.  Standing, bending, crawling, reaching/stretching, and working on ladders required.  
• Travel (MA,CT,NH,ME,RI,VT)-as needed 
• Travel non-local-up to 25%