Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As a Senior Fraud Operations Analyst you are someone who is skilled at reviewing accounts, financial verification and document authentication. You are able to recognize new/emerging patterns/typologies and respond with appropriate investigative techniques based on applied knowledge and a wide range of research/investigative techniques.  You are eager to leverage your understanding of payments, payroll, and fraud to help lead the team to success. You know how to work independently, analyze complex problems, and develop the most optimal solutions. 

As a Senior Analyst, you will join the Justworks Fraud Operations team and have the opportunity to help shape the company’s approach to payments compliance and security; identify and revise issues/inquiries; review and enhance standard operating procedures; and interact with our Product, Engineering, and other interdepartmental teams. You will make and support decisions with large financial and risk implications. In addition, you will work with Engineering and other departments to improve our systems and processes to make payments processing through Justworks as secure as possible. The ideal candidate will have keen attention to detail, a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others.

Your Success Profile

What You Will Work On

• Serve as the company’s fraud operations specialist.
• Providing a comprehensive risk assessment and transaction reviews to prevent fraud. 
• Act as the first responder and take the lead on investigating payments-related fraud claims. Coordinate with other internal teams, including Customer Success and Application Security, to determine the resolution. Work with our banking partners to recover the funds, if necessary.
• Make and support complex payments, sanctions compliance and fraud-related decisions utilizing all available data points, including your best judgment.
• Assist the customer onboarding team in matters related to fraud screening.
• Own and maintain internal resource center for payments fraud and security policies and procedures, ensuring information is kept up-to-date.
• Support implementation and adherence to process changes alongside the Manager, Fraud Operations.
• Assist with employee onboarding and serve as a resource to new and junior team members, being the first point of contact for all issues pertaining to fraud operations.
• Lead special projects as assigned by the team’s manager.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Senior Fraud Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within