Sr. Business Analyst

ABOUT THE ROLE

We are seeking a detail-oriented Sr Business Analyst to provide crucial analytical support to our Professional Services organization. In this role, you will be responsible for administering our PSA system (NS/OpenAir), reviewing and processing contracts, and delivering in-depth projects and financial analytics. You will build strong relationships with key stakeholders, identify business needs, execute necessary processes, monitor progress and results, and continuously seek and implement improvement opportunities. The ideal candidate will excel in a dynamic environment, adapting to competing demands, organizational changes, and new responsibilities.

SPECIFIC RESPONSIBILITIES 

• Analyze project schedules and invoicing data, providing insights and resolving discrepancies.
• Administer the PSA system (OpenAir) and PS DocuSign, ensuring data integrity and system efficiency.
• Utilize internal and external data to enhance forecasting accuracy and actuals for PS revenue.
• Work closely with project managers, sales operations, legal, and account management to optimize the book-to-bill process.
• Act as the analytical lead for small migration projects, ensuring data accuracy and project efficiency.
• Manage and analyze PS purchase orders in NetSuite, providing actionable insights.

REQUIRED QUALIFICATIONS

• 4-6 years of experience in professional services operations or data analysis, ideally within a software/SaaS company.
• Strong ability to read, understand, and analyze contracts and related terms and conditions.
• Excellent problem-solving skills and the ability to collaborate effectively across multiple functions.
• Ability to work independently and make informed judgment calls based on data analysis.
• Demonstrated attention to detail and strong analytical skills.
• Excellent organizational skills with the ability to manage and analyze multiple datasets.
• Advanced proficiency in MS Office applications, particularly Excel (e.g., pivot tables, XLOOKUPs, dashboards).
• Exceptional oral, written, analytical, organizational, and interpersonal skills.
• Bachelor's degree in Business, Information Systems, Data Analytics, or a related field.

DESIRED QUALIFICATIONS

• Experience with NetSuite Accounts Payable.
• Experience with OpenAir administration.
• Experience as a DocuSign user and administrator.
• Experience with Power BI.

 

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $85,00 - $105,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance,